SIX POSITIONS AVAILABLE

We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

We have an exciting opportunity to join our national Marketing team as a Assistant Fundraising Support.

The Fundraising Support Center (FSC) department provides direct concierge service to hundreds of thousands of special event participants and donors responsible for generating revenue. The Fundraising Support Assistants are responsible for handling reactive and proactive communication, researching and resolving problems for participants and donors for hundreds of events in all chapters nationwide.

In addition, the Fundraising Support Assistants manually track service activity, and supports various FSC operations, including but not limited to: updating reference tools, reporting, seasonal staff training and coaching. These positions give information and feedback regarding front-line customer service activity, chapter relations, and Society practices to help refine Fundraising Support Center processes and improve the fundraiser experience. The Fundraising Support Assistants are expected to continually learn and apply new information and skills as the Virtual Fundraising Support Center grows.

Essential Function/Responsibility

• Deliver inbound and outbound concierge service and resolve problems for fundraising event participants and donors for hundreds of events nationwide, in over 50 transaction categories via phone and email
• Learn and apply new information continuously — maintain “expert level” knowledge in an consistently changing environment
• Maintain up-to-date skills in relevant software, internet applications, Society websites and online tools, external web browsers, mobile apps, social media platforms, etc.
• Maintain up-to-date understanding of event details and market-specific processes/policies in order to provide accurate service to constituents from hundreds of events.
• Resolve problems and deliver information related to fundraising, online tools, and registration
• Provide information about events, requirements and policies, how to fundraise with available tools, how to navigate website and, donation processes, etc.
• Help participants register, start teams, or make changes to existing registrations
• Perform “money moves” to reallocate funds as needed/requested
  Collaborate with Finance and Constituent Information Management staff to investigate and determine solutions for discrepancies related to online and offline gifts
• Provide input, feedback and recommendations based on day to day experience working with constituents
• Learn and apply new skills and processes as scope expands
• Review websites and mailing content
• Assist in development and production of training materials for staff and constituents
• Prepare templates for gathering event and chapter information
• Update information in reference materials
• Coordinate with other staff to maintain accuracy and meet deadlines
• Compile and distribute reports
• Assist with other areas as needed and other duties apparent or assigned.