Provide support for the directors and relocation departments:

• Assist with monitoring and responding to requests from other relocation staff, clients, sales managers, and/or sales associates in a professional and timely manner.
• Implement approved process improvements in the overall operations of the Relocation Department, ensuring the department is running smoothly. 
• Coordinate time management and PTO calendars for coordinator team across all regions before submitted for final approval by Relocation Director.
• Prepare reports, including monthly market updates for 3rd party relocation partners, brokermetrics, cost of living, SIRVA, Relospec, and market data as requested. 
• Maintain management’s calendar and email; coordinate scheduling of meetings and travel.
• Assist with research and production of relocation power points and presentations, working with the Training Department. Maintain list of required trainings and re-certifications, oversee communications and compliance in coordination with sales support team.
• Monitor and maintain relocation online presence, including web page updates and Facebook posts in coordination with the Digital Marketing team. 
• Assist with special projects. (60-75%)

 Serve as a backup or provide support for client services and relocation coordinators as needed: 

• Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.

• Assign sales associate.
• Ensure timely feedback from the coordinators delivered to Relocation Director for any escalations or intervention necessary
• Facilitate communication to managers regarding sales associate training and readiness for Relocation referrals, including monthly reports to managers and Sr. VP of Sales

• Perform any additional responsibilities as requested or assigned.  (5-10%)

Education:

• Associate’s degree in business or related field or equivalent knowledge and work experience.

  Experience:

• Proficiency with business software and in Microsoft Office including Work, Excel, Outlook, and PowerPoint. 

  Knowledge and Skills:

• Effective analytical, problem-solving and decision making skills.

• Ability to prioritize and handle multiple tasks and projects concurrently. Good organization, attention to detail, and time management skills.

• Strong computer skills.

• Effective communication and interpersonal skills with a customer service focus.

• Knowledge of real estate, title, and/or mortgage business helpful. 

  Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• May require flexibility in schedule to meet the responsibilities of the position, including after scheduled hours and weekends. 

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. 

• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. 

• Establish and maintain positive and productive work relationships with all staff, customers and business partners.

• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.  Take personal initiative for technical and professional development.