International health and fitness organization is hiring email agents to provide support to clients via email and internal ticket system.

• Competitive compensation package with growth opportunities
• $13.00 – $15.00 plus bonuses
• Paid training via virtual/video platform from your home
• Free virtual fitness membership and fitness app

SUMMARY

M-F some Saturdays Three Shifts 4:00 PM – 10:00 PM, 5:00pm -10:00pm & 6:00pm-10:00pm

Become a part of a fast paced virtual customer service team in the in-home fitness industry. Our app has become one of the fastest growing platforms and has helped millions of people live a healthy lifestyle.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about product support and services.
• Gather customer information and determine the issue by evaluating and analyzing the symptoms.
• Discover the root cause of customer problems and identify the action required to resolve.
• Keep customers informed about progress by checking the status of work orders in customer record system.
• Provide a seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience in a call center environment.
• May have additional opportunities for candidates with fluent bilingual (English/Spanish) skills.
• Other duties as assigned.

Skill and Knowledge Qualifications

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing (30+ WPM) and grammar;
• Knowledge of customer service principles and practices;
• Effective listening and reading skills;
• Willingness to cooperate with others and work to the greater good;

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