Location:
Remote work from home

Job Type:
Full Time and Part Time

Shift:
Full time – Tuesday-Saturday, 9AM-6PM or 11AM-8PM

Part time – Sunday 9am-6pm, Monday 9am-6pm

Pay Rate:
$18.00/hr

**Next training class is expected to start NEXT WEEK! Training will be conducted online Monday-Friday, 8AM-5PM

Notes: This is a work from home position with our Online Customer Support Team with paid remote training. Our work from home Customer Care Specialists must reside within the United States.

Work from home Patient Assistant Representatives must have a High Speed Data Connection with a Minimum of 100 Mbps. A quiet dedicated office space is required for working remotely.

You must be enthusiastic, helpful and compassionate when interacting with COVID-19 patients through online platforms such as social media, email and live chat.

As a Patient Assistant Representative, you will be at the heart of the pandemic where you act as a professional resource for our patients.

We ask our teams to provide a consultative approach to educate customers about their options, resources, and services. The ability to utilize open-end questions to provide the best possible resources is key to providing patients with effective support as they navigate through the virus.

We encourage our teams to build trusted relationships with our patients by providing information and handling data entry accurately and timely. Our teams pride themselves in constant growth and education so we are able to meet our patients’ needs in answering their inquiries and concerns.

Qualifications:

H.S. Diploma or G.E.D.
Previous Customer Service Experience
Must be comfortable interacting via live chat
Working Knowledge of Facebook Messenger helpful
Excellent Communication Skills – Oral and Written
Proficient Grammar and Typing Skills
Strong Computer Skills to include Microsoft Office Programs and Outlook
Willingness to work as part of a virtual team
Ability to multitask while adapting changes
Ability to meet set performance metrics and goals
Ability to exercise good judgement

Immediate hire. Only accepting applications from VOT Virtual Assistants at this time. Please provide us with a link to your website.

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