As many school districts move to virtual classroom arrangements, we are in immediate need of virtual assistants who can provide support and administration.

About our Academic Support Team:

Our Remote Admin and Academic Support Specialists will earn $18.50 per hour and will have the option to work full or part time. All work is 100% home-based so the virtual assistant must have a fully functional home office to include internet, a newer computer, a fax machine or fax service, a mobile phone with unlimited texting, and the MS Office Suite to include MS Word and Excel.

DUTIES: you’ll answer between 50 – 120 emails a day (depending on the day). These inquiries will span a variety of different topics including enrollment, login help, classroom assignments, and other general questions related to the academic year.

You may help a student navigate the virtual learning environment. Or you may help a teacher with administrative needs. You will handle a variety of questions from parents and school districts especially related to policies and procedures.

In addition to this core work, sometimes you’ll —

Answer phone calls to resolve issues.

Attend and participate in virtual training and meetings by your team leaders.

Provide daily summaries and reports pertaining to enrollment, issues and resolutions.

Handle a variety of administrative needs including document and packet preparation, spreadsheets, letters and more.

Write up bug reports for our Product and Engineering team.

Update public-facing help content.

Answer support questions for colleagues across the organization.

As a successful Virtual Support Specialist, you are:

Professional. You are the face to many customers. As such, you hold yourself to a high standard. You are task-driven, attentive, collaborative, and accountable. Particularly as a remote professional, you can work autonomously and don’t require a ton of supervision.

A solid communicator. It is your job to be clear and concise, to gain agreement on issues, to match tone and be understood by customers who have varied technical experiences and diverse backgrounds.

Thoughtful. You take pride in your work and care about outcomes.

Tech comfy. You’ll use Zendesk (a ticket management platform), the administrative site, and other third-party applications (Google Docs and WordPress) in your daily work.

A learner. You recognize that you are always in a position to learn and that you can learn from anyone at any time, including customers.

Decisive. You’ll make judgment calls and decisions based on your knowledge of our policies and processes.

Resourceful. Not every question has an easy answer, but you’re totally into figuring things out.

Generous. Once you figure something out, you’re excited to share the new information.

You might also be –

A customer support pro. You already have experience providing customer support and genuinely enjoy working with people to solve problems. You’re interested in building a career in virtual / remote customer support.

Interested K-12 Education.

A seasoned work-from-home pro. Or, in the least, committed to and eager to try it out.

The details:

Location: Remote (we’re currently only accepting applicants whose primary residence is the USA and Canada)

Schedule: 40 hours per week (schedules can be flexible Mon – Sun) – we also have openings for part time Specialists who can work 20 hours per week (mostly weekends and evenings)

Compensation: Full benefits are offered to full time employees only and includes health, dental, and vision coverage; a matching 401k plan (up to 5% of base salary); an annual professional development stipend, and three weeks paid vacation plus national holidays.

IMMEDIATE HIRE. Apply today and include a link to your VOT virtual assistant website which details your home office arrangement and related experience.

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