Overview

$14 to $16 per hour. Full and part time immediate hire, work from home. Currently filling 40 openings. Must be based in the USA or Canada.

Responsibilities

Provides quality service and information regarding various available products to inbound callers.

Answer incoming/outgoing telephone calls for clients
Provide accurate information about client products and services to the caller and educate callers on how to use client products and services
Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion.
Data entry on tracking systems for recording call notes, questions, and suggestions
Provide excellent quality customer service and other duties as assigned
Must have basic troubleshooting skills for internet /phone outages
Must attend regularly scheduled video conferences for team meetings and one on one coaching

Education:
High School Diploma or GED is required

Experience:
Six months of customer service experience is preferred.

Skills & Abilities:
Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing.
Excellent customer service experience.
Must be able to maintain a high level of confidentiality in dealing with customer information.
Ability to remain alert and ready to accept calls, even during periods of low call-volume.
Ability to project and convey a positive, concerned, and professional image to customers.
Must be able to conduct data search efficiently and effectively while working within specific time constraints.
Ability to maintain a well-organized work area in your home office
Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours
Manage time effectively
Solve problems or issues that may come up
Concentrate and focus for extended periods of time