VIRTUAL (remote from home) $12.50/hr up to $16.50/hr

We have just won another contract and are currently seeking several highly driven candidates for a VIRTUAL (remote from home) Customer Service Representative opportunity with a leading technology company.

This is a long term assignment for a motivated and quick learner who can combine both people skills and technical abilities to serve customer accounts.

Benefits

Work in the comfort of your own home

5 paid holidays and Paid time off 

Job Responsibilities

As a Customer Service Representative, you will help existing customers understand their current services and solve any issues they have. You will offer them choices on new services during each inbound call. You will be responsible for meeting metrics, adherence, and QA standards. 

• Answering customer calls and online chats
• Performing basic data entry and account maintenance
• Delivering exceptional customer service to build customer satisfaction & loyalty
• Providing effective and timely resolution for a range of customer inquiries
• Utilizing all resources and tools to troubleshoot and diagnose customer issues

Requirements include:

High school diploma or equivalent certification

Previous customer service, sales, retail, or related experience, preferred

Previous Call Center experience, a plus

Basic computer skills

Typing and data entry skills

MS Office experience required

Flexible hours.

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