Overview 

We are currently looking for Customer Relations Specialists to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as the initial main point of contact for our customers by handling inbound and outbound sales and service related calls and chats which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. 

Responsibilities 

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times• Maintain an in-depth knowledge of products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers• Effectively manage customer account data which includes setting up new accounts and maintaining related data

Desired Characteristics:

Minimum of 3-5 years of customer service experience

Strong oral and written communication skills

Positive attitude

Strong interpersonal skills

Ability to work independently and within a team

Strong problem solving skills

Ability to influence to drive results

*** For Home Based Positions:
The remote worker is responsible for maintaining and repairing employee-owned remote work equipment at personal expense and on personal time.

Remote workers agree to use electronic equipment that has been encrypted and meets all of the security requirements. 

If the company provides equipment for home use, the remote worker agrees to provide a secure location for equipment and will not use, or allow others to use, such equipment for purposes other than business. 

Qualifications 

Minimum of 3 years of experience in a customer service role• Minimum of a High School diploma or GED preferred• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment

As part of our pre-employment hiring process background checks and drug screens are performed. 

Proud to be an Equal Opportunity, Affirmative Action Employer of Females, Minorities, Individuals with Disabilities and Protected Veterans in accordance with all applicable laws.