Customer Account Rep $17.00 HR

Full time in Call Center Agents , in Sales
  • Post Date: February 27, 2021
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Job Description

$17/hr, part time openings. Nationwide. Immediate hire.

As one of the largest and most innovative claims services we offer great home based remote work opportunities. 

PRIMARY PURPOSE: Answer inbound calls and assist new and existing insurance customers; educate callers on program terms and conditions; resolve issues; create new accounts, process orders and provide set-up assistance, direct calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Provides excellent service to callers with the goal of increasing business, customer satisfaction, and customer retention by cross selling new and existing customers.
  • Educates and informs the customer via multiple communication channels about program terms and conditions of available insurance programs.
  • Utilizes persuasive sales techniques to recommend insurance coverages based on customer account.
  • Directs customer calls to the appropriate contact at multiple locations or escalates call to management team as needed.

QUALIFICATIONS

High School diploma or GED required. Must be willing to obtain Licensure required for each state in which services are performed. Licenses are required in all fifty (50) states and District of Columbia or must be able to successfully pass P&C and A&H licensing exam in resident state within 90 days of employment. We cover all fees associated with the cost of your training, test prep, exam and license. 

Experience
One (1) year customer service experience required. 

Additonal Information

Position shift schedule hours can be in the range of 8:00am-8:00pm Monday – Friday. Position is a telecommuting role, all work will be done from your home. Must be able to attend training classes online via video.

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