SUMMARY OF DUTIES: Duties include entering orders from the customers, entering warranty cards, entering customer loyalty new accounts from scanned handwritten cards, responding to inquiries, reaching out to customers via email and phone to obtain missing or incorrect information, and other general data entry and customer support duties.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Handles incoming basic order calls/customer service calls.
• Performs to meet and exceed customer’s service expectations.
• Provides timely and accurate information to customer/dealer service order calls and product knowledge.
• Places, edits, changes or cancels orders/backorders.
• Makes phone calls to obtain necessary information.
• Accesses daily scanned document file to view handwritten cards and enters that data into appropriate customer database.
• Verifies information with customers/dealers, and updates/edits customer/ dealer information.
• Provides daily reports at end of shift to include number of files updated, types of files, customer call details and outcomes, etc.
• Research information using the Internet and our internal database.
• Works on special projects as required.
• Handles other duties as assigned by management.

QUALIFICATIONS REQUIRED:

• Good grammar, voice and diction.
• Dependable with a fully functional home office.
• Excellent communication skills/customer service skills (friendly, courteous and helpful.)
• Excellent listening skills.
• Ability to follow directions.
• Ability to calculate figures and amounts.
• Basic computer and keyboarding skills/proficient in Word, Excel and Windows.
• Basic internet research abilities.
• Must have a quiet home office with a newer computer, a phone headset, a hardwired phone line, and access to MS Office

We will cover all fees for your home office telephone line after you are hired – however, you must confirm that you are able to have the line installed in a quiet and professional place.