Call Center Verification Specialist (Telecommute), full time and part time openings. Preference given to those interested in full time work. $14-$16/hour. Advancement to Virtual Monitors after one year of service and superior work performance. Virtual Monitors earn $18-$21/hour.

We are an Equal Opportunity Employer with 7 locations nationwide. Our company’s corporate headquarters is located in Texas and claims processing and call centers are located in TX, NC, FL NY, CA and CO. All call centers are supported by remote based staff.

Open Positions: 75 

Preference will be given to candidates able to meet the following requirements:
• Begin employment within 30 days
• F/T hours are critical during first 90 days of employment
• Complete remote, online training
• Work a 6-Week rotating schedule dependent on time zone
• Must have own computer, telephone and internet connection at home

Summary
Call Center Verification Specialist will utilize effective communication, interpersonal and influencing skills to assist and provide complete and accurate information for benefit calls. Works independently with periodic virtual supervision to monitor performance. Verification Specialists can apply for promotion to Virtual Monitors after one year of superior work performance.

Duties
• Responds to inquiries which may include telephone, chat or email from members and providers concerning verification of coverage and benefits.

• Provides information concerning the completion of forms and submission of claims.

• Assists customers in locating participating providers in specified areas. Additionally, provides written lists when requested.

• Documents inquiry records.

• Other duties as assigned.

Education Requirements
Requires high school diploma or equivalent.

Experience Requirements

• Requires recent experience working as a Call Center representative or a customer service representative.
• Experience working in the insurance or medical field helpful, not required.
• Requires ability to learn and effectively navigate multiple systems and applications efficiently.
• Requires effective verbal, written and interpersonal communication skills. Requires strong analytical and problem-solving skills.
• Requires ability to impact and influence others.
• Must meet telecommute requirements, such as: The telecommuter will provide his/her own equipment and internet access. Must have the ability to telecommute up to 100% from home.