POSITION SUMMARY:

Full and part time openings. We have openings for Account Specialists to work during business hours, weekends, or evening shifts. $22.50 after 3 week virtual training. ($15/hr during training). You must successfully complete training to be offered a permanent position.

The role of Patient Account Specialist is to provide collection/reimbursement services. This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients, reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines. 

MAJOR RESPONSIBILITIES:

• Provides effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines and business objectives.
• Documents and updates patient account information in collection software system timely and accurately.
• Handles inbound patient account calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
• Reviews account information for appropriate status in collection system.
• Makes an accurate decision when identifying non-self pay accounts by transferring accounts to appropriate work unit and documenting account information in the collection system.
• Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
• Performs research and analysis of account issues, and strives to resolve problems timely and accurately.
• Performs other special projects as required as assigned.

POSITION QUALIFICATIONS:

High School diploma with understanding of healthcare system – or willingness to learn and complete full training program.

Must be able to work in dedicated home office, prioritize and organize multiple tasks, and meet deadlines.

Some positions require the Account Specialist to work a flexible work schedule to include evenings and weekends.

PC skills in a Windows environment are required.

Knowledge and utilization of desktop applications to include Word and Excel is essential.

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