Remote Roadside Assistance Jobs: What You Need to Know to Get Hired

Remote roadside assistants provide crucial support through call centers or digital platforms, helping stranded motorists by coordinating with on-the-ground teams, offering troubleshooting advice, or arranging for tows and repairs. These professionals work from home for call centers, insurance agencies, security providers, and companies like U-Haul, guiding customers through vehicle breakdowns, flat tires, or lockouts over the phone. As the demand for these services increases, more companies are embracing remote roles, making it a great option for those seeking a flexible and rewarding career without leaving the comfort of their home office.

Job Opportunities

Roadside Assistance Representatives

These professionals handle a wide range of emergencies, such as flat tires, dead batteries, and lockouts. They are the first point of contact for drivers in distress and are responsible for gathering information, assessing the situation, and coordinating the necessary help, whether that means dispatching a tow truck or guiding the customer through a self-repair process.

Technical Support Specialists

Focused more on the technical side, these remote workers assist customers with vehicle issues that require more specialized knowledge. They may provide troubleshooting for complex vehicle systems or guide users through specific diagnostic steps. These specialists often work for automotive companies or roadside assistance networks that require a deeper understanding of vehicle mechanics.

Emergency Dispatch Coordinators

These assistants are responsible for managing a fleet of service vehicles and coordinating quick responses to roadside incidents. Their duties include tracking the location of tow trucks, liaising with service providers, and ensuring that the nearest and most appropriate help is dispatched to the scene. They also handle follow-up calls to ensure that the assistance was successful.

Customer Support Representatives

Working for companies like U-Haul, these assistants focus on customer service related to vehicle rentals. They assist customers with issues such as vehicle malfunctions during a rental, providing instructions or arranging for roadside support. They also handle administrative tasks, such as updating service records and processing claims.

Now Hiring

KIA Care Agents – In this role, you’ll navigate complex customer cases, from addressing inquiries and warranty coverage to resolving dealership complaints, troubleshooting technical features, and managing vehicle subscription services. Your primary focus will be to investigate customer concerns with empathy, deliver thoughtful solutions, and ensure personalized, exceptional care for each customer. Apply

Virtual Roadside Assistants – $24.50/hr As a Virtual Roadside Assistant, you will be the first point of contact for customers in need of roadside assistance. You will provide exceptional customer service and support, assisting with issues such as flat tires, dead batteries, and lockouts. Apply

E-Roadside Agents – U-Haul Roadside Assistance team members handle back-to-back incoming calls and initiate outbound calls to customers and roadside assistance service providers. As we actively listen to the customer’s experience, it is vital that clear detailed notes are built on every call for proper documentation purposes. Apply

Call Center Agent – Provide service of inbound calls for roadside assistance and other service requests such as: a vehicle that won’t start; flat tire(s); keys locked inside a car; vehicle out of gas; vehicle in an accident. Apply

Roadside Support Agents – Eagle is a full-service customer response center providing the North American commercial trucking industry with continuous after hour road service. Eagle provides call center services for Independent Tire Dealers, American Commercial Tire Network, Michelin Americas Truck Tires and Yokohama Commercial Tire. Apply

AAA Call Center Reps – As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you’ll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve.  Apply

Roadside Customer Support –  Providing support to customers, service providers, and partners through outbound calls. Negotiating agreeable service rates for services rendered. Apply

A Day in the Life of a Remote Roadside Assistant Worker

A typical day begins with logging into the company’s system, where you’ll be connected to incoming calls or requests for assistance. The day is often fast-paced, as calls can come in at any time, requiring you to switch gears quickly between different types of problems. You’ll start by verifying the customer’s information and assessing their situation. Depending on the issue, you might walk them through changing a tire, arrange for a tow, or coordinate with local service providers to send help.

Throughout the day, you’ll also update records, follow up with customers to ensure their safety, and handle administrative tasks like processing service requests or documenting completed jobs. Communication is key, as you’ll need to relay accurate information to both customers and service providers.

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Customer Service

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