Elizabeth K. Tobin

322 Lake St. Xenia Ohio 45385

(937)-397-8376 – tobine513@gmail.com

Summary of Qualification

• Microsoft Office 2003 Certification
• Award of Merit: May 2008

Professional Experience

• Convergys, Work At Home July 2014 – Nov. 2014

           ACE (Advancing the Customer Experience) Agent

Duties
Customer service 
Processing orders and sales
Notation of accounts 
Billing, Technical, Sales, General Questions 
Program use of: Avaya, Citrix, Quick Connect

• Teleperfomance, Fairborn Ohio 45324 Apr. 2014 – July 2014

     Agent

Duties
Customer service
Processing orders
Notation of accounts and interactions
Billing, Technical and General Questions

• Papa John’s Pizza, Xenia, Ohio 45385 Dec. 2007 – Nov. 2011

         Crew Memeber

Duties
Answering customer calls
Placing orders
In-store register
Cleaning
Training.

• Xenia Daily Gazette Xenia, Ohio 45385 Feb. 2004 – Sept 2005

           Paper Delivery

Duties
Paper Delivery
Customer Service

Education

• University of Phoenix Online: Xenia, Ohio Aug. 2009 – July 2013

Bachelors of Science in Information Technology in Web Design

Associates of Arts in Information Technology

GPA 3.44

Relevant Coursework: Contemporary Business Communication, Web Design I & II, Business Systems, Project Planning and Implementation, Network and Telecommuncation Concepts
Xenia High School: Xenia, Ohio Sept 2005 – May 2008

• Trade School: Greene County Career Center

Course Study: Computer Office Technology 

Additional Information

Skills: Professional communication, organizational skills, Microsoft Office, 50+ WPM, time management skills.