Chona Gay Almacen

1. Quality Analyst (1 year and 2 months)

Indigo 21

(+63) 09774953909 | mine_naq@yahoo.com | PHP 23,000 | Cebu, Central Visayas

Experience

7 years of total experience
Sep 2014 – Present
(9 months )
Quality Analyst
Indigo 21 | Central Visayas, Philippines

Industry
Call Center / IT-Enabled Services / BPO

Specialization
Motor Insurance

Role
Others

Position Level
1-4 Years Experienced Employee

Monthly Salary
PHP 26,000

Jan 2013 – Mar 2014
(1 year 2 months )
TSR/CSR/SALES REP
Convergys | Central Visayas, Philippines

Industry
Call Center / IT-Enabled Services / BPO

Specialization
Sales – Telesales/Telemarketing

Role
Others

Position Level
1-4 Years Experienced Employee

Monthly Salary
PHP 20,000

– RESPONSIBLE IN TROUBLESHOOTING CUSTOMER’S CABLE SERVICES
– RESPONDING ACCURATELY TO CUSTOMER’S INQUIRY
– MANAGE UPSELLS
– PROCESS ORDER ENTRY AND JOB SCHEDULING

Aug 2011 – Jan 2013
(1 year 5 months )
QA
ALTWEB MEDIA COMMUNICATION | United States

Industry
Call Center / IT-Enabled Services / BPO ( homebased)

Specialization
Quality Control/Assurance

Role
Quality Control/Assurance

Position Level
1-4 Years Experienced Employee

Monthly Salary
USD 500

– Generating leads
– Will evaluate calls based on the given guidelines
– Will send report on time
– Assist some QA specialist in their evaluated calls

Feb 2011 – Oct 2011
(8 months )
Sr. Recruitment Lead
Customer Benefit Svcs Inc

Industry
Call Center / IT-Enabled Services / BPO

Specialization
Human Resources

Role
General HR

Position Level
1-4 Years Experienced Employee

RECRUITMENT
*Handles the Recruitment Process that includes conducting interviews, sourcing facilitate exams.
*Process the SSS , Philhealth, BIR, and Pag-ibig employer updates.
*Responsible for the 201 files.
*Handles Job offer to all positions
*Prepare the documents for interview endorsement
COMPENSATION & BENEFITS
*Update the HMO
*Coordinate with the Health insurance provider
*Coordinate with DOLE for the employees benefits
*Coordinate with the accounting for the remittances with employees reported.
EMPLOYEE RELATION
*Make the Satisfactory Survey for agents and managers
*Facilitate the survey
*Collating the comments in the suggestion box
*Handles employees concern during the daytime
*Handles exit interview and clearance
*Released Final pay

Perform other HR Tasks assigned.

Oct 2008 – Feb 2011
(2 years 4 months )
HR Recruitment Specialist
Cebu Global Teleservices Inc.

Industry
Call Center / IT-Enabled Services / BPO

Specialization
Human Resources

Role
Recruitment/Staffing

Position Level
1-4 Years Experienced Employee

*Handles Recruitment Process
– Conducting interviews
– Facilitating exams
– Sourcing
*Facilitate the Job Offer
*File
– Responsible for all the HR files
– Handles employee concerns
– Process all government mandated registration forms
*Conducts HR Orientation for new hires
*Coordinate with the accounting for the remittances
*Responsible for the Certificate of employment

CSR/ TELEMARKETER/QA SPECIALIST
* Handle calls for various accounts
* Evaluating calls

Education
2007
cebu institute of technology university
Bachelor’s/College Degree in Nursing | Philippines

Skills
Advanced
Customer Service, Telemarketing
Intermediate
Technical Skills

Additional Info
Expected Salary
PHP 20,000
Preferred Work Location
Central Visayas, Anywhere in Japan, Anywhere in Singapore
Other Information

My knowledge and skills in the Human Resource gave me the courage to apply in one of the biggest company. I’ve been exposed to different facet of the HR Department.

About Me
Gender
Female
Age
27
Telephone Number
(+63) 032-2620349
Address
Lower Tunghaan Minglanilla Cebu, 6046, Cebu, Central Visayas, Philippines
Nationality
Philippines