1 – 2 years of customer service experience
High School Diploma or GED
Keyboarding skills at a minimum of 25 wpm
Strong problem solving, critical thinking, soft sales, analytical and data entry skills
Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
Strong desire to excel in a fast-paced work environment
Some projects consist of sharing product knowledge and completing conversions
What you need to have: Equipment specifics will be dependent upon program assignment.

Internet Service – minimum of 10.0 mbps download and 3.0 mbps upload (no wireless or satellite connections)
Basic Landline Telephone Phone Service (required during Training and for Production calls)
Any and all call features MUST be removed. This may require contacting your Provider.
Corded Telephone headset. Plugs directly into your telephone base.
Amplifier
Mute button
Noise canceling microphone
Monitor minimum size: 21.5”
USB Mouse & Keyboard (MAC compatible)
Adapter (connects monitor to MAC)
Earbuds with microphone
A distraction free work space within your home designed to maximize your productivity
We are a equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.