Work from Home

Trade Customer Specialist Position

We are seeking individuals to act as a liaison between our trade partners and customers; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent digital, oral and facilitating written communications, and ensuring the entire order process runs smoothly and efficiently. 

Overview: Trade Partner Account Specialists will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners and answer their questions, requests and/or inquiries. These positions entails strong problem resolution and critical thinking skills. These individuals will participate in a remote call center team oriented environment focusing on proactive order management, supporting Trade Customers and internal customers while providing a differentiated customer experience. These individuals will also have access to ongoing online training in continuous improvement methodologies and be expected to apply those learning’s into their day to day work environment.

What You Need To Succeed:

• These individuals should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.
• Strong organization and time management skills

• Ability to effectively communicate with business partners at all levels of the organization

• Computer knowledge with proficiency in MS Office (Excel, Word, Power Point, Access)
• 4-5 years minimum of experience within a customer service organization is preferred.
  

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