MAUREEN
HART
North Port, FL 34287 maureenhfl@gmail.com
(941) 468-4679

WORK EXPERIENCE
Customer Service
PGT Industries, Inc. – Nokomis, FL November 2015 to April 2019
Responsibilities
Printing orders from dealer Organizing and prioritizing orders Data entry
Communicate with dealer regarding delivery of orders
Accomplishments
While working in consumer affairs I showed the skills needed to help process incoming orders from dealers and was asked to move to data entry.
Skills Used Data entry Customer service

AR Team Lead
Shared Services Center-Sarasota – Sarasota, FL June 2015 to November 2015
Research account specifics to complete necessary follow up actions Posts any denials received from insurance payors
Posts adjustment requests and explanations timely as identified Works with each collector daily to review claims Assists AR Manager with completing tasks daily
Insurance Reimbursement Specialist
Shared Services Center-Sarasota – Sarasota, FL June 2014 to June 2015
Responsibilities
Maintain work queue in ClaimIQ daily to ensure timely follow up

Posts adjustment requests and explanations timely as identified Attend education sessions and department meetings as scheduled Complete weekly Remittance Advice in a timely manner Communicate in a professional manner and provide explanations regarding account(s)

Insurance Coordinator
Dental Care Alliance – Sarasota, FL December 2013 to June 2014
Responsibilities
Verifying information for accuracy Processing insurance payments and refunds Reviewing posting audits
Processes transfers to/from 150 plus dental offices Enters, audits and posts offset line items
Data entry of benefit information into practice management software

Patient Services Representative
Aspen Dental – Port Charlotte, FL May 2012 to December 2013
Greet and check in patients in a friendly manner. Collect co-payments and verify insurance coverage. Schedule and confirm patient appointments. Prepare new patient charts neatly and accurately. Various office duties as assigned by Office Manager. Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary. Collect and post payments and record receipts.
Balance nightly deposits and complete credit card processing.

Operations Assistant
MGA Financial Services, Inc. – Lakewood Ranch, FL August 2008 to May 2012
Licensed Professional Customer Service Representative. Assistant to the Operations Manager. Process orders completed online by Independent Insurance Agent’s applying for Errors & Omissions Insurance. Pull orders to be processed by Accounting Department on a daily basis. Returning orders that are stale-dated to the Customer Service Representative assigned to the client in order to follow up with agent trying to obtain E&O insurance. Assisting Customer Service Representatives in providing excellent Customer Service by working together in order to satisfy the client.

Professional Customer Service Representative
MGA Financial Services, Inc – Lakewood Ranch, FL December 2007 to August 2008
Licensed Professional Customer Service Representative specializing in assisting Independent Insurance Agents with obtaining Errors and Omissions Liability Insurance, Inbound Call Center, Meeting or exceeding sales goals monthly, Entering data into customer’s accounts in maintaining records to ensure excellent Customer Service, Receiving customer’s inquiries and ensuring accuracy of information and communicating back with customer’s upon completion of requests to ensure customer satisfaction, Work as a team throughout the company so that the process of assisting Customer’s may run smoothly

Account Representative
Rent A Center – Olean, NY May 2007 to September 2007
Sales of rent-to-own merchandise. Collection of past due accounts. Inventory done two times a week by store associates. Floor organization management maintained by all associates. Pleasant phone manner in assisting customers. High Touch software. Moving furniture, appliances and electronics in and out of customer’s homes.

Office Manager
All Weather Self-Storage, Inc. – Olean, NY March 2004 to May 2007
Manage 122 storage units. Receive all incoming calls and provide rental information. Rent units out and provide any additional customer service required maintaining our tenant’s satisfaction. Create and sending out invoices monthly. Collect monthly rent and make weekly deposits. Prepare and file quarterly taxes along with any Disability or Unemployment Insurance paperwork need throughout the year. Maintain all banking. (business and personal)Issue security deposit refunds monthly. Weekly Payroll

EDUCATION
Columbia Southern University – Remote 2015 to 2016

Franklin Pierce College – Rindge, NH

January 1996 to January 1997
High School Diploma
Immaculate Heart Academy – Washington Township, NJ 1992 to 1996

CERTIFICATIONS AND LICENSES
2-15 Health & Life (Including Annuities & Variable Contracts)