Jaeda L. Carter

4118 Shaw Drive

Rockford, Tn 37853

865-970-9382

Seeking a long term position with advancement to where I can apply all of my skills inorder to advance within the company.

Brink’s Incorporated Knoxville, Tn

Currency Room Teller Sept. 11, 2006 to Aug. 2007

Responsible for processing deposits, preparing customer orders, reconciling ending balances, and providing daily reports to management

• Processing commercial cash and check deposits

• Processing inbound and outbound bank shipments

• Preparing cash orders for commercial bank customers

• Preparing ATM replenishments

• Processing and balancing inbound ATM residual cash

• Answered multi-line telephone

• Filed paperwork

• Occasionally helped with billing

Y-12 Federal Credit Union Maryville, Tn

Teller 1 December 2005 to July 2006

• Processed transactions for personal and business customers

• Provided information regarding credit union services

• Executed complex transactions

• Used the computer to enter deposits, payments, and withdrawals

Alcoa, Tn October 2004 to July 2005

Airport Honda

File Clerk/Customer Relations

Manager/Receptionist

File Clerk

• Successfully handled service department receipts that were

completed at time of work and filed them in the appropriate

customers folders.

Customer Relations Manager

• Received calls from perspective customers inquiring about advertised vehicles

• Helped customers locate car titles which had not received.

• Also when salesmen completed sales I would receive the paperwork and input the pertinent data via the computer Receptionist

• Received calls at the dealership, determined nature of business and directed callers to destination.

Twin City Call Center Alcoa, Tn

Call Center Operator Nov 2004 to March 2005

• Scheduled service appointment for customers

• I telephoned customers after their vehicles had been recently serviced to see if they were satisfied with the quality of work performed

• Helped customers with their complaints which dealt with excessive service charges, repair work that was not authorized, etc. and entered the data into the computer

University of Tennessee Knoxville- Department of Education Knoxville, Tn

Senior Secretary – Supervisor/Proctor August 1999 to Present

Senior Secretary

• Scheduled appointments for students to meet with their advisors

• Mailed communiques referencing the Education Department

• Received incoming telephone calls and directed them as appropriate

Supervisor/Proctor

• Started out proctoring the SAT, ACT and other exams and finally moved up to being the supervisor over the tests

• Consisted of checking students in, making sure that they had the right materials, reading test directions and making sure students were doing the right things with the test.

Education: Alcoa High School Alcoa, Tn

Diploma August 1994 – May 1999

Carson Newman College Jefferson City, Tn

Leisure Services August 1999 -May2001

Pellissippi State Community College Maryville, Tn

Associate of Science August 2002 – Dec 2012

References: Available upon request