We all appreciate superior customer service. Help us provide it to others.

When you join our chat sales and customer service team.

Candidates should have the following:
• Previous CSR experience (a minimum of 1 year) Familiarity with chat and enterprise email.
• Proven success with email and chat channels.
• Previous experience in remote, work-from-home team.
• Strong Excel, PowerPoint, and general application aptitude skills.
• Strong communication skills and proven ability to work with multiple clients in an effective manner.

MUST BE FAMILIAR WITH FACEBOOK AND INSTAGRAM as part of your role will be to respond to questions and comments posted on social media.

What You’ll Need to Succeed:

• Amazing customer service and insights
• Ability to accept chat questions, apply empathetic customer service support principles, and interpret sales cues to convert chats into sales opportunities
• Manage prospect and customer chat queues, provide recommendations and convert chats into live calls in order to upsell appropriate additional product and service upgrades
• Typing 40 wpm
• Experience using Microsoft Office products
• Working knowledge of PC-based internet
• Experience in a sales environment is preferred (retail, hospitality, restaurants, etc.)
• Ability to communicate effectively via chat with correct grammar and spelling
• High school diploma or equivalent

As an Inbound Sales / Telesales / Customer Service Representative, you will:

• Handle and respond to constant inbound chats
• Upsell products and services based on customer needs
• Maintain and promote a positive attitude while meeting productivity goals
• Demonstrate the ability to create, add, edit and troubleshoot within the client system

Competitive base hourly wage plus GENEROUS bonus structure – successful associates on this program earn some of the highest compensation in the sphere. Comprehensive benefits package.

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