Jeannine Warrick

Snellville, GA Ÿ  (678) 641-8403

jeannine.warrick@jladminservices.com

SUMMARY:  Experienced administrative support specialist/virtual assistant with key expertise in organization & office productivity. Experience includes but not limited to: Invoicing; Accounts Receivable; Accounts Payable; Email Management; Customer Follow Up; Project Management; and Business Management. I am recognized for precise oral and written communication skills and for substantial workplace efficiency contributions that aid organizational health, growth, and profitability. I am self-motivated, high energy, customer focused, and results-oriented with a documented record of accomplishments in diversified office environments.

EDUCATION:

Bachelor of Science, Colorado Technical University, Colorado Springs, CO

Major: Business Administration
Concentration: Management
Summa Cum Laude

PROFESSIONAL EXPERIENCE:                   

WEBSITE TESTER                                                                                                                      06/19 – Present

Usertesting, San Francisco, CA

Contracted Site Tester providing valuable candid feedback via video and audio recording for clients’ websites.

·        Functional and user acceptance testing of multiple websites; new and maintenance releases.

·        Visiting websites, completing tasks, then recording feedback about the user experience.

·        Providing live, honest feedback about clients’ websites. Reactions are recorded by UserTesting’s software.

OWNER & BUSINESS SUPPORT SPECIALIST    

     JL Administrative Services, LLC, Snellville, GA                          04/10 – Present

Virtual Administrative Services Support Specialist providing a full range of business management services and consulting including:

·        Provide clients with virtual bookkeeping and administrative support.

·        Consult with clients on office procedures and daily office management.

·        Management of client emails and calendars.

·        Provide general virtual business management assistance ongoing or as needed.

OFFICE OPERATIONS MANAGER                                                                    01/19 – 06/19

CertaPro Painters of Duluth & Norcross, Duluth, GA

Office Operations Manager and Commercial Production Manager for a painting contractor managing commercial production scheduling, project management and business operations. Also providing support to all company staff and subcontractors.

          ·           Provide leadership for commercial production and administrative duties. 

          ·           Project management of commercial projects.

          ·           Produced 1.3M in residential and commercial projects in 2016 and 1.6M in 2017. Produced 2.12M in residential and commercial projects in 2018.

          ·           Management of office operations to ensure the office ran efficiently and professionally which included paper and electronic filing systems, copy and scanning project related documents, managed the company website, ordered, and maintained office supplies and subcontractor supplies.

          ·           Trained the Residential Production Manager.

          ·           Communicate with and manage subcontractors on commercial job production – from job assignment, start up, and completion.

          ·           Schedule all residential and commercial projects

          ·           Work closely with the owner on making business operations decisions.

          ·           Billing, Accounts Payable, and Accounts Receivable process, and management for both residential and commercial projects.

          ·           Process subcontractor payments.

  PRODUCTION & OFFICE OPERATIONS MANAGER

CertaPro Painters of Duluth & Norcross, Duluth, GA                                                            01/16 – 12/18

Production and Operations Manager for a painting contractor managing production scheduling, project management and business operations. Also providing support where needed.

          ·           Provide leadership for production and administrative duties. 

          ·           Project management of residential and commercial projects.

          ·           Produced 1.3M in residential and commercial projects in 2016 and 1.6M in 2017.

          ·           Management of office operations.

          ·           Communicate with and manage subcontractors on job production – from job assignment, start up, and completion.

          ·           Schedule all residential and commercial projects

          ·           Work closely with the owner on making business decisions and new hires.

          ·           Recruit new subcontracted Job Site Supervisors and crews and oversees training.

          ·           Started recognition program for Job Site Supervisors and their crews.

          ·           Billing and Accounts Payable process and management.

          ·           Process subcontractor payments.

OFFICE MANAGER                                                                                                                      01/13 – 01/15

CertaPro Painters of Duluth & Norcross, Duluth, GA

Managed day to day office operations for a small growing painting contractor.

Managed office operations for the company.
Scheduled residential painting projects.
Assisted in managing subcontractors.
Implemented new polices and procure to assure smooth operation within the company.
Produced 1M in residential and commercial projects.
 

VOLUNTEER

     IBD Kitties, Nationwide                                                                    11/08 – 02/15

Volunteer Business Consultant for a non-profit organization founded in 2008 to promote feline health:

·        Assist in the national research of gastrointestinal diseases in felines.

·        Consult with site owner regarding affiliations, fundraising, copyright, marketing, etc.

·        Drive the organization’s web site growth.

·        Communicate the organizations findings and recommendations to Social Networking sites.

MYSTERY SHOPPER

            BestMark, Inc., Minneapolis, MN                                                                         10/09 – 05/13

Independent Contractor

·        “Secretly” visit specific stores and businesses in order to observe and report on the quality of customer service. The information submitted by mystery shoppers enables clients to reward staff for excellent performance, develop staff who perform less than satisfactorily, and evaluate staff compliance compared to company service standards.

OFFICE ADMINISTRATOR

CA3 Construction Company, Inc., Alpharetta, GA                         10/05 – 09/09

Presided over all administrative office functions and served as de facto payroll administrator and HR assistant for mid-sized construction company:

·        Managed day to day office operations in a male-dominated office environment.

·        Generated and maintained subcontract agreements; managed all contract administration.

·        Handled payroll and processed reimbursement / bonus checks.

·        Assisted with HR administration and benefits.

·        Created a payroll procedure to eliminate risks of overcompensating employees.

·        Carried out full cycle accounts payable functions while assisting with accounts receivable.

·        Created office procedures to sustain a proactively run organization.

·        Designed a high-level risk management plan for contract administration.

     ORGANIZATIONAL MEMBERSHIPS AND CERTIFICATIONS:

Memberships:             

·      IBD Kitties – www.ibdkitties.net          

·      Colorado Technical University Alumni Association

·      C3G – Atlanta

·      Administrative Consultant Association

Certifications:

Business Fundamentals; Basics of Accounting and Finance; Business in the Global Environment;

Human Resource Development; Project Planning; Sales and Marketing; Management Essentials;

Organizational Systems Improvement; Excel I; World Class Training; P.A.T. Award of Excellence

Licenses:

Georgia Notary Public

TECHNICAL SKILLS:

·        MS Windows

·        MS Office Professional

·        MS Office Suite

·        Lotus Notes

·        CertaNotes

·        Google Drive

·        Dropbox

·        Outlook

·        Gmail

·        Yahoo Mail

·        QuickBooks