TAIVONNIA DUPLESSIS-ROBOTTOM

                                                              5346 Amesbury Drive, APT 2503, Dallas, TX 75206

     563-213-3946

     misstaivonniaduplessis@yahoo.com

Qualifications Summary

I have more than four years as customer service field. I have experienced in solving customer’s problems especially technical problems, using advance technology to serve the customers, managing resources, and performing good customer services. I am committed to quality service and performed high responsibilities for my duties. My excellent communication skills allow me to serve customer properly. I have self-discipline and self-motivated. I am proficient in Microsoft Office Package (Word, Excel, PowerPoint, Access, and Outlook). I have some of the following expertise’s:

·      Multitasking management

·      Relationship management

·      Communication and coordination

·      Leadership and organization management

Professional Experience

School Site Supervisor

YMCA  –   Dubuque, IA                                  June 2015 to September 2015

• Planning and conducting activities for  children from kindergarten to fifth grade program. activities that include arts and crafts, games, snack time, and physical activity.

• Mandatory Child  Abuse Certification, Universal Precautions & Exposure Control Plans for  Childcare

Providers Certified and, CPR certified.

Print out lessons via MS Word

Group Leader

YMCA  –   Dubuque,                                                        June 2015 to September 2015

• Planning and conducting activities for  children from kindergarten to fifth grade program. activities that include arts and crafts, games, snack time, and physical activity.

• Mandatory Child  Abuse Certification, Universal Precautions & Exposure Control Plans for  Childcare

Providers Certified and CPR certified

·      Printed out lesson plans for the everyday.

Customer Service Representative

 American Customer Care, Dubuque July 2014- April 2015

·      Addressed customers work orders received via telephone/email for six accounts.

·      Trained four people for 6 accounts 

·      Checked to ensure that appropriate changes were made to resolve customers’ problems.

·       

Receptionist

Sedona Staffing –Dubuque, IA                                                                      Oct 2012- Jan 2013

·      Answered, screened, or forward calls.

·      Filed and maintain record completed inspections, people of the waiting list that had to meet deadlines, and complaints in Microsoft Excel databases.

·      Created reports about where the client lives and the address of the unit.

Customer Service Representative                                                    Sept  2011- April 2012

 WS Live-Dubuque, IA

·      Provided quality services and support in a timely manner through phone.

·      Answered Customer Service Representative

·      account and billing questions, resolving discrepancies, answering product-related questions, and providing resolutions.

·      Diagnosed and resolved client technical problems and system conflicts.

Customer Service Representative   

Spherion Staffing LLC, Dubuque, IA                                                 May 2011-Feb 2012

·      Used Blue Pumpkin to log in for work for McGraw-Hill

·      Reset  professor  password reset or tell what their website should look like

·      Reset students password, register class

Human Resource Assistant                                                 

Reinhard Temps. LLC  White Plains, New York                                                      March 2008

·       Prioritized administrative support

·       Processed emailed distribution organization for employee and residents

Education

Bachelors Degree of Psychology, Northwestern State University of Louisiana, 2003