SUMMARY
Over 20 Years of Customer Service Experience – Your Customers Will Be Cared For
Winner of the Help Desk Institute’s National All Star Award for Excellence in Customer Service. February 2001. (Privada)
Developed and implemented organizational and training procedures and materials. (Privada and Mapsolutions)
Trained new employees in product and procedures.
 

EMPLOYMENT HISTORY
July 2011 – March 2012

Support.com                                                                           Telephone Sales Agent

Answer incoming calls for Support.com to sell their suite of technical support products.
Ongoing strong growth of sales percentages
 

January 2011 – May 2011

Glosolar                                                                                               Canvassing Manager

·         Managed a group of 5 street canvassers

·         Went door to door to set up appointments for solar consultants

·         Top performer in daily production of appointments

June 2010 – May 2012

Self employed independent Sales Rep                                                          Sales

Found and assisted private customers to expand and build their online presence.
Assisted customers to build their website, blog, and the use of Social Media in their marketing campaigns.
 

July 2009 – June 2010                                   Relief Counselor and Staff Counselor

Progress Foundation.

Held groups and offered support for people with serious mental illness
 

April 2009 – June 2009
Institute of Reading Development                        Telephone Sales Agent

Answered phones and sold the company’s summer reading classes
Excellent growth and end results in an commission only environment
 

November 2007 – April 2009

Self-Employed                                                      Massage Therapist

Developed and implemented individual treatment plans for clients
Worked at various local spas
 

June 2002 – May 2007

Mapsolutions.                                      Technical Support & Customer Service Agent

Worked for a small company. I assisted in all aspects of Customer Service and Technical Support.
When the Boss was on vacation – I took over!
Developed written technical content for website
Interfaced with third party sales and technical agents to assist with our product
Handled all aspects of shipping and order fulfillment on a daily basis
 

July 2000 – July 2001.

Privada Inc.                                                     Customer Support Engineer

As the first technician hired by the company I was instrumental in building an award winning technical support department from the ground up.
Trained American Express’s Sr. technical support representatives in our product..
Wrote Training Materials, and online “how-to’s”
 

January 2000 – July 2000

SanDisk Corporation:                                                 Technical Support Rep.

·         Provided phone and email technical support to end users on Windows 95/98/NT and various Mac OSes.

August 1999 – January 2000,

Freedom of Mind, Inc.                                    Web Master: www.freedomofmind.com

·         Managed 400-page web site. Including daily updates.

Prior to 1999 I worked as a waitress at various restaurants.

VOLUNTEER HISTORY

2005-2007 + 2008-2009

Santa Rosa United Against Sexual Assault.                          

Answered phones to support victims through their journey to healing
Met victims at hospitals to support them through the forensic exam
 

2000 – 2003

Santa Clara County Suicide and Crisis Hotline                     

·         Answered phones to support suicidal, mentally ill, or people in crisis

EDUCATION
January 2002 – December 2004 

De Anza & Santa Rosa JCs, towards a degree in Psychology.

April 2009

Ashford University BA in Psychology. GPA of 3.93.

LANGUAGES
Bilingual Danish / English.