Haydee Garcia
Bushkill, PA 18324
haydeegarciagvw@gmail.com – (570)-534-2828
Authorized to work in the US for any employer
WORK EXPERIENCE
Virtual Receptionist
Gabbyville – Bushkill, PA –
April 2017 to Present
As a virtual bilingual receptionist I answer calls for many different companies and firms. I take messages, book
appointments, answer inquires, and transfer calls. I work from my home office.
Legal and General Transcriptionist
SpeakWrite – Remote –
December 2016 to Present
Bilingual Transcriptionist
Transcribe legal, law enforcement and general documents from Spanish to English.

Background and FBI Clearances are clear-
Professional and confidential information retained for transcribing.

Cafeteria Monitor
East Stroudsburg Area School District – Bushkill, PA –
August 2016 to March 2017
Monitor students in the cafeteria during lunch time…Clean up and sweep area after the students are done with
lunch..administer passes to students for hallway and nurse office..
Bilingual Customer Service Representative
Dialog Direct – Billings, MT –
October 2015 to October 2016
Created accounts for inmates and detainees across America for their commissary. Made daily deposits to
inmate accounts friends and family
Customer Service Representative
Sitel Work At Home – Milford, PA –
April 2015 to October 2015

Responsibilities
Customer service representative for Frontier Airlines. ..Bilingual agent. …
Create reservations, issue credit card payment. . And cancel flights if necessary. .
Process inquiries regarding complaints and concerns. .
Accomplishments
Provide excellent communication with the passenger and established customer satisfaction. .
Skills Used
Use of dual computer monitors and multiple web pages and screens…
Plan and book reservations for Spanish customers and handle inquiries as well
Barber
Dedeas Barber Shop – Milford, PA –
September 2014 to April 2015
Barber/ Hairdresser
Shape, style and cut mens hair using clippers, scissors and razors..
Customer Service Representative/Call Center
Nexxlinx Of New York – Newburgh, NY –
July 2014 to September 2014
Worked in the Retention department..Answered inbound calls for Time Warner Cable…Updated and resolved
client’s issues and concerns regarding their account.
Skills Used
Having the ability to multitask and have patience with customers.
Corrections Officer
Pike County Correctional Facility – Lords Valley, PA –
October 2013 to June 2014
Supervised and maintained housing units for Inmates and Detainees..Handled new Inmates in the booking
process…Transported inmates and detainees to court and medical appointments.
Accomplishments
Bilingual aid for the immigration detainees/ Translator to staff and visitors
CPR training ..first aid certification ..PPCT…(Pressure Point Control Tactics) Defensive Tactics
EDUCATION
Associates in Broadcasting management

Kingsborough Community College – Brooklyn, NY
1996 to 1998
SKILLS
Radio Station Training, Internship at Telemundo 47..Screened commercials for content and worked in the
Traffic department for Fox 5..WNYW..and WB11
CERTIFICATIONS/LICENSES
Licensed Cosmetologist since 1994….
January 2017 to January 2019
Licensed for all areas in the cosmetology field.
Zumba Instructor
July 2011 to Present
Instruct Zumba classes at various facilities for one hour sessions . Motivate, inspire and support others in their
journey to health and fitness while having an enjoyable and fun experience.
Recognizing and Reporting Child Abuse
January 2017 to January 2022
Certificate of completion for the state of Pennsylvania. Component of ACT 126 of 2013 training requirements.
FBI Criminal History done in August 2016

Federal Criminal History Background check- Clear-
Federal Criminal History Record Information- Clear-
Fingerprints done August 2016 -Clear-
ADDITIONAL INFORMATION

Assistant child care provider- June 1991- June 1998
Voluntary employment
Provided care and support of children and children with Disabilities and Autism.