Trisha Szymanski

105 Quiet Cove Drive, Chapin, SC   313-969-0263 (Mobile) 803-298-5106 (Home)

Objective:

Seeking a position in a virtual environment where there is a need for a variety of office management skills; including – computer knowledge, organizational abilities, business intelligence, project management and quality assurance. I enjoy working in a team environment but I also have the fortitude to work on my own.

Summary of Skills

Leadership:

• Staff supervision: Computer room leads; 13 trainers and team of 3 desktop services over divisional operations
• Supervision of developers 

Project Management:

• PC Refresh project involving updating hardware for associates
• Fiberlink (New VPN) rollout which involved rolling out the new software to all remote and laptop users
• Manage Traffic program for 2 years to completion

 Quality Assurance:

• Analyze product requirements, contribute to creating test strategies, test scripts and test plans
• Coordinate testing with offsite team members
• Defect identification, escalation, root cause analysis and review
• Expertise in analysis of requirement documents, design documents and business rules
• Experience in GUI Testing, Functional Testing, Regression Testing, Adhoc Testing and System Integration Testing

 Technical:

1. Quality Assurance: SDLC and Agile Model
2. Yammer, GitHub, Asana, SmarterTrack, Photoshop
3. Office 365 Administration
4. Azure administration

 Customer Service and Support:

• Ten years of customer service
• Eight years in systems engineer and desktop support

 Employment History:

IMPROVEMENT INTERACTIVE, Document Manager, Desktop Services, Work from Home 2008 to Present

RESOURCES FOR LIVING, Help Desk and Desktop Services, and Quality Assurance  Austin, TX 2005 to 2008

HOME DEPOT, System Engineer, Trainer, Atlanta, GA 1997 to 2005

 Education:

High School Diploma

Dale Carnegie Graduate

College 3 years