Abner Esteban Baca Caro

Calle Profra. Aurelia Agüero #14119 Alamedas IV, Chihuahua, 31136 | +526141368852 | abnerbaca23@gmail.com

EDUCATION

Universidad Autónoma de Chihuahua, Chihuahua

Aerospace Engineering                                                                                                                                                                                             2012-Current

Centro de Bachillerato, tecnológico, industrial y de servicios No.122

Mechatronics Technician                                                                                                                                                                                        2012

AWARDS

Excellence Employee of the Year Award, Senior Operation Specialist                                                                                    2013 – 2014

RELATED EXPERIENCE

Teleperformance NSN / Hispanic Teleservices de Guadalajara S.A. de C.V.

Customer Care Representative                                                                                                                                                            2012 – 2013

Provide precise and useful information to customers to get to a solution based on the customers and client’s metrics, and convenience.

Teleperformance NSN / Hispanic Teleservices de Guadalajara S.A. de C.V.

Senior Operation Specialist                                                                                                                                                                 2013 – 2014

Compile reports, Campaing POC and call back specialist, direct contact with the client, personal follow up with the client customers, Specific and precise resolution based on very specific Scenarios, Handle sensitive information based on ISO 27001 Standards

Teleperformance NSN / Hispanic Teleservices de Guadalajara S.A. de C.V.

Operations Supervisor                                                                                                                                                                   

2014 – Current

Work on a rapid moving environment, Leading a group of 15-20 individuals to develop skills and experience through follow up based on internal and external metrics, Six Sigma based administrative tasks, QA project based on DMAIC methodology, Supervisor Internal certifications/Management package, Focused on a Coaching culture, Currently leading the senior operation specialists team. Expertise on Customer Service. Handle sensitive information based on ISO 27001 Standards

LANGUAGES

Spanish – Native Language

English – Speak Fluently, Read/Write with high proficiency

SKILLS

Great organization skills

Creative and proactive problem resolution

Coaching Skills

Customer service expert

Maintain solid relationships between customers and coworkers

Multitasking skill under pressure

Additional Information

Currently looking for new opportunities for personal and professional growing

USA visa and Passport