3375 SAINT JOHN ROAD

ELIZABETHTOWN, KY, 42701

931-561-9843

sierradcroghan@gmail.com

SIERRA D. CROGHAN
Skills & Abilities 
•Responsible for the continuing education, training, and certification of new and experienced employees

•Prepared presentations and manuals

•Taught employees new and more efficient ways to perform their jobs

•COMPUTER PROGRAM KNOWLEDGE: Windows, Microsoft Word, Excel, PowerPoint, Internet Explorer, Access, and Outlook

•Ability to type 53 WPM

•Organized Job Descriptions and Functions to recruit and train employees

• Advises and assists staff in implementing office activities

• Coordinates travel arrangements

• Coordinates procurement requisitions

• Designs, formats, and manipulates various automated processes

• Answer inquiries from customers

• Schedule appointments and maintain calendars

• Use automated systems/software to generate documents, reports, presentations, and spreadsheets.

Experience 
FACILITY OPERATIONS SPECIALIST/US ARMY RESERVES
January 2017-October 2017

Assisted with management in the safety and maintenance of two government barracks facilities valued at $36 Million without loss or damage. Flawlessly developed, published and implemented the 100th Division Barracks program Standard Operating Procedure resulting in an increase of $3.3 Million housing cost savings over a 9 month period. Housed over 7,000 Reservists in a 9 month period saving United States Army Reserve Command more than $5.7 Million. Created tracking application for team to use to show incoming and outgoing personnel for two years, allowing us to maximize cost savings by showing availabilities. Facilitated work orders to ensure that facilities were kept in excellent condition. Created barracks safety program to ensure that facilities were kept in compliance with OSHA regulations. Received sever accolades from peers, subordinates, as well as higher headquarters to include the Commanding General of 100th Training Division. Created a cost analysis to show the progress on a month to month basis with 100% accuracy. Maintained administrative files to include room requests, safety inspections, linen issue/turn-in, statement of understanding for financial liability purposes, hand receipts, key control, work order requests/completion, supply inventory, contact information, delegation of authority, and historical files. Initiated statement of charges for soldiers that lost keys or damaged property. Briefed every outgoing course of the standards that would be upheld prior to clearing the barracks. Assisted 100th Division Supply with preparation for inspections as well as providing knowledge for supply program. Assisted in providing detailed information for linen contract personnel. Educated staff and guests of Army Regulations governing the barracks program. Weekly and monthly inspections to ensure that facilities maintained a higher standard. Restocked supply closets to ensure soldier members had cleaning supplies necessary to maintain facilities. Constantly communicated with school staff to keep them up to date with facilities issues or soldier issues in the facilities. Coordinated with multiple external reserve units to provide lodging for soldiers during battle assembly weekends as well as mission essential training.  

UNIT SUPPLY SERGEANT AND BATTALION S4/US ARMY RESERVES 
February 2013-Present

Serve as a supervisory logistics management specialist for a Movement Control Battalion and Logistical Support Battalion consisting of over 300 personnel. Supervise subordinate personnel through establishes priority of work, developing and evaluation performance standards and providing mandatory quarterly training for professional development. Coach, mentor and counsel logistics staff while recommending appropriate incentives, awards or disciplinary actions.

Revamped the Financial Liability and Investigation of Property Loss (FLIPL) process by implementing a more efficient tracking system that provided an accurate status on FLIPL’s and resulted in a reduction in the amount of time to close FLIPL’s by 15%, as well as reducing the amount of loss to the Government. Advise and assist the organization director on all logistical planning, budget analysis and execution, systems acquisition, contract support and facilities maintenance. Analyze statistical data and reports to ascertain trends, conformance to standard and directives and efficiency of operations. Perform management duties involving procurement, distribution and accountability of individual, organizational and installation property and material utilizing the Property Book Unit Supply Enhanced (PBUSE) Systems. Apply analytical principles and techniques, analyze trends and or conditions. Work under the supervision of a Supervisor who issues instructions on work sequence procedures, methods, and deadlines, and relies on the incumbent to assure that work assignments are carried out by other members of the group. Able to pass on to other workers instructions received from Supervisor, and starts work. Always insuring that needed plans, material, and tools are available. Delegates to employees to keep employees involved and busy. Consistently checking work that is in progress and work that is finished.

Works along with other workers, setting the pace. Assembles items and groups material according to receiving vouchers and processes receipts in automated system. Keeps an accurate report of overages, shortages, or damaged items and relays information to supervisor or other responsible person according to established procedures. Ability to locate items by referring to computerized system. Conducts and oversees inventories with 100% accuracy, using a thorough knowledge of the inventory process to determine or assist others in determining the basis for stock discrepancies. Ability to independently work as a Materials Handler (FLO) identifying types of materials and working in a warehouse setting. Operate a forklift and other vehicles on a daily basis to complete assigned tasks for the organization. Complete knowledge of working in a warehouse and the proper storage procedures for different classes of materials. Repeatedly lifting materials over 50 pounds on a daily basis. Provide training to employees in order to improve effectiveness of record management. Maintain cost effective best practice solution in organization. Participate in annual planning for organization. Maintain knowledge of Data Entry for Supplies Knowledge of proper safety and material handling procedures for storage areas. Able to establish good rapport with management and other professionals. Ability to interpret instruction, policy and procedures. Monitor, maintain, and verify inventory accuracy and product levels. Adhere to all general forklift maintenance requirements and schedules. Operate trucks up to and including 28,000 GVW capacity. Perform driver’s maintenance. Ensure compliance with all applicable work site safety regulations. Responsible for inventory management for seven organizations. Coordinate quarterly inventory with all warehouses and vendors. Build and strengthen professional relationships with vendors, clients, and peers. Maintain inventory tracking databases, correspondence files, and financial records. Work and Technical Practices (Storage and Issuing Materials). Advanced First Aid Certification received. Investigation techniques acquired. Loss prevention techniques maintained.

MEDICAL SUPPORT ASSISTANT/DEPARTMENT OF THE ARMY
FEBRUARY 2016-OCTOBER 2017

Responsible for initiating and carrying out a variety of administrative and clerical duties associated with the support of patient care, in-patient screening, advising, and assisting veterans seeking and receiving medical treatment on one or more of the inpatient units at this facility. Uses a broad working knowledge of all medical center programs and services, and of the varying priorities and procedures on the medical/surgical, psychiatric and chemical dependency sub specialty inpatient treatment units, to provide administrative coordination of patient care. Act as assistant to professional staff, advising on administrative and logistical factors associated with direct patient care, and assisting clinical staff with selected administrative duties. Full range of receptionist, record-keeping, and miscellaneous clerical duties within an ambulatory setting. Responds to inquiries concerning a variety of medical, personnel, and administrative matters. Serves as a liaison between staff members, and a key contact for veterans and visitors, providing information and assistance, and acting upon administrative matters in the veterans’ interest. Sometimes assigned to work a specific ward, but required to be efficient in all inpatient care areas, and able to alternate to any ward upon request. Specific duties include, but are not limited to: Serves in an Administrative Support capacity in the Ward Administration Section and assists both the Veteran and the professional staff in coordinating scheduled procedures and follow-up appointments, as well as providing advisory and technical assistance to veterans and their families, professional staff members and other VA Medical Centers in matters directly related to patient needs and care. Performs Quality Assurance monitoring, using the appropriate tools requiring the completion and contents of the patients. Establish and maintain a variety of files and records in accordance with specified systems an office needs, and retrieve information as requested or required. Progressively responsible clerical office, or other work relate to record-keeping, clerical administrative support; scheduling appointment, maintaining charts, files, or records; providing information to the general public; maintaining an inventory of supplies; an utilizing a personal computer an office automation software programs. Customer service by treating patients, visitors, co-workers and medical center personnel with courtesy and respect. Responds to customer’s needs in a positive and efficient manner. Assists in orienting/training new MSA’s and advising staff, house staff, and nursing personnel concerning VA regulations, policies, and procedures on patient care and administration matters. Attends monthly meetings to keep current on changes in laws and regulations that impact basic veterans’ medical benefits entitlement. Employs a cooperative attitude in interactions with co-workers and supervisors, accepting critiques on quality of work in a positive manner as an opportunity to improve. Advises and assists in the education/training of new employees and orienting patients and professional staff, concerning unit routines and medical center programs and services, points of contact, and necessary authorizations and approvals. Acts as receptionist and communications’ coordinator for the inpatient unit, receiving numerous visits, telephone calls and messages from patient’s families, friends and co-workers. Receives and records accurate telephone messages pertaining to lab, x-ray or other test results, bringing them to nursing staff’s immediate attention. Obtains all key information needed and initiates medical administrative processing of physicians orders before referring the treatment orders to the nursing staff. Initiates the inpatient medical record upon admission, according to standard procedure, in correct order. Reviews admission information and inputs data for patient admissions transfers from other units, transfers between treating specialties, discharges from hospital care, and bed assignment changes within the unit. Makes initial contact with operator in CODE situations, fire or other emergency on the unit. Contacts social work service on behalf of patients personal and discharge planning needs. Contacts the travel office to arrange necessary transportation on transfer or discharge. Coordinates and schedules follow-up appointments timely and accurately, after determining the desired date.

MAIL AND FILE CLERK/DEPARTMENT OF THE ARMY  
AUGUST 2015-FEBRUARY 2016

Serve as a Mail and File Clerk in the central mail unit the Civilian Personal Operations Center (CPOC). Work requires the application of established mail or file methods and procedures, knowledge of prescribed systems for governing the flow and control of communications, and/or the filing or storage and retrieval of records, as well as knowledge of the organization and functions of the CPOC. Use a variety of automation equipment to input and retrieve data. Operates motor vehicle in the performance of duties.

Route incoming mail and distribution to approximately 320 distribution points. Read as well as route a large amount of general mail from private citizens and organizations. Inspect all official mail by size/weight as well as class. Distribute/safeguard all classified material/mail received from the Classified Section. Drive Sedan, large truck or pickup in picking up as well as delivering mail. Work that involves progressively responsible

clerical or office work; providing information to the general public; sorting mail and routing to correct location; and utilizing a personal computer and office automation equipment. Knowledge of DoD, Army and US Postal regulations. Skill utilizing office automation equipment. Ability to maintain accountability of material. Ability to secure classified mail and material. Prepare files to be sent to other agencies when employee transfers. Segregate inactive files for transfer t record center. Make OPFs available for employee/supervisory review. Provide guidance and monitor the review process. Answer telephonic and written inquiries concerning verification of employment. Copy and or fax information from folders. Prepare and maintain a variety of logs. Ensure that OPFs and appropriate records are screened in accordance with policy requirement. This involves verifying the DA form 873 data with information on the DA form 3180-R, reviewing the OPF and appropriate records for adverse information, signing the Form 3180-R, and maintaining security roster. Meets the officials during security inspections and responds to questions relating to employee records. Receive and process incoming mail to the CPOC, including a variety of correspondence and documents pertaining to job applications. Determine if mail needs to be open or unopened and deliver to appropriate personnel. Sort mail according to organization or individual to whom correspondence is addressed. Sort job applications by specialists who prepared job announcement. Read mail, determine subject matter, and route appropriately. Determine number of copies needed to meet routing requirements. Establish suspense dates according to CPOC policy and follow up on incoming mail to assure timely action. Maintain log of incoming and outgoing mail. Process outgoing mail. Segregate file copies, information copies, and outgoing mail. Verify enclosures or attachments are present and that document is signed and dated. Prepare control records for selected mail. Operate a passenger type motor vehicle to deliver and pick up material to and from CPOC and on site personnel offices. Knowledge of Program Enrollment Procedures. Ability to Determine Required Service for Special Needs. Maintain record of personnel actions using various automated systems. Knowledge of contents of numerous different types of forms and materials in order to recognize and sort mail. Use a computer to process time records, travel orders, and other similar functions. Knowledge of civilian personnel rule, policies and regulations. Knowledge of civilian personnel processes. Knowledge of administrative and civilian personnel operations. Ability to communicate efficiently. Maintain a suspense file or log using various automated or manual systems. A qualified typist can type 53 Words per minute based on a five minute sample with three or fewer errors. Enter data into computer systems for a full range of recurring personnel actions. Use automated systems. Works under general supervision receiving assignments in accordance with normal workflow. Ability to communicate verbally and in written format. Routine assignments are performed independently following established procedures. Follows guidelines which consist of a substantial number of regulations, procedures, and instructions required. Skill in using provided guidance materials to do research. Uses merit judgment to determine how to locate missing files when inadequate or misleading information is given. Processing procedures differ according to the type of mail or documents. As appropriate, institutes improvements in the methods and procedures which affect the overall efficiency of the file work, such as changing the files to conform to the present needs of the office and to comply with regulation. Filing affects accuracy of employee records and the ability of personnel throughout the CPOC to perform their duties in an accurate manner, such as when conducting a reduction-inforce

CULINARY SPECIALIST/UNITED STATES ARMY
FEBRUARY 2006-SEPTEMBER 2007

(My job series is listed as a culinary specialist however while stationed at Fort Bliss, Texas I was brought in to assist with administrative and human resources due to a shortage of personnel. No formal education was given for these positions, it was all self-taught through the Army Regulations and on the job training.) Following is a detailed description of my duties that were assigned:

Prepares and processes recommendations for awards and decorations and arranges for awards ceremony. Pre pares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries. Prepares and monitors requests for promotions and arranges for promotion ceremony, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists. Writes vacancy announcements and produces referral lists. Ensures priority consideration programs are appropriately utilized. Prepares requests for OPM certificates or obtains applications for rating under direct hire authority or merit promotion. Verifies employment eligibility, qualifications, and salary determinations and sets pay. Prepares and monitors requests for reductions, transfers, and discharges. Prepares and monitors requests for identification cards and tags, leaves, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel Security Clearances, and reassignment, retention, military and special pay programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file, and unit administration.

Evaluates personnel qualifications for special assignment. Prepares and processes requests for transfer or reassignment. Processes centralized and decentralized promotions and reduction actions. Processes classification and reclassification actions. Prepares orders and request for orders. Prepares and maintains officer and enlisted personnel records. Prepares and reviews personnel casualty documents. Monitors suspense actions.

Initiates, monitors, processes personnel evaluations. Transfers records. Processes personnel for separation and retirement. Processes and executes Personnel Service Center SIDPERS level procedures and actions. Processes applications for OCS, warrant officer flight training, or other training. Processes recommendations for awards and decorations, Processes bars to reenlistment, suspension of favorable personnel actions. Initiates action for pass ports and visas. Advises management on recruitment strategies, sources, and special programs. Provides guidance on merit system principles,

Maintained records of personnel, orders, supplies and machine maintenance with 100% accuracy. Assisted in the preparation and review of operational reports and schedules to ensure accuracy and efficiency. Reviewed clerical and personnel records for up to 500 personnel, to ensure completeness, accuracy and timeliness. Prepared activities reports for guidance of management, using computer applications. Planned, directed and coordinated supportive services, such as record keeping, mail distribution, telephone operator/receptionist, and other support services.

Knowledge of Clerical and Administrative Procedures. Knowledge of office Automation Programs. Knowledge of Clinical Support Procedures. Ability to Communicate Effectively. Maintain record of personnel actions using various automated systems. Perform office functions such as word processing, database management and email. Respond to customer inquiries. Create office documents in accordance with established guidelines. Knowledge of Military HR Programs, Regulations, Policies, and Procedures. Knowledge of Automated Office Systems. Skill in Word Processing. Ability to communicate effectively.

CULINARY SPECIALIST/UNITED STATES ARMY 
JULY 2004- JANUARY 2006

Performs preliminary food preparation procedures. Prepares and/or cooks menu items listed on the production schedule. Bakes, fries, braises, boils, simmers, steams and sauté’s as prescribed by Army recipes. Sets up serving lines, garnishes food items, and applies food protection and sanitation measures in field and garrison environments. Receives and stores subsistence items. Performs general housekeeping duties. Operates, maintains, and cleans field kitchen equipment. Erects, strikes, and stores all types of field kitchens. Performs preventive maintenance on garrison and field kitchen equipment. Provides technical guidance to lower grade personnel in garrison and field kitchen operations. Ensures that proper procedures, temperatures, and time periods are adhered to during food preparation. Directs safety, security, and fire prevention procedures. Performs limited supervisory and inspection functions including shift supervision. Successfully ran a coordinated movement of company consisting of 250 Soldiers from Camp Humphreys to Camp Stanley located in South Korea. Was able to set up and run dining facility to feed over 500 Soldiers three meals a day. Helped to ensure that all Soldiers were in and out processed correctly into the unit. Successfully managed dining facility to feed over 500 Soldiers as a new Soldier to the US Army. Received Several awards as a food service specialist.
Education
 
UNIVERSITY OF PHOENIX/ BACHELORS OF SCIENCE IN HUMAN SERVICES AND MANAGEMENT
MAY 2008-AUGUST 2012

2.63 GPA

Contemporary Business Communication. Effective Essay Writing. Critical Thinking. Research Writing. Multi-cultural Human Service Practice. Sociology. Ethical Issues in Human Services Organization. Public Policy Development. Financial Management. Program Planning and Grand Proposal Writing. Communication Skills. Management: Theory, Practice, and Application. Critical Thinking: Strategies in Decision Making. Case Management. Advocacy and Mediation. Organizational Psychology. Cultural Diversity. Research and Statistics. Building Community in Organizations. Marketing. Finance for Business. Organizational Development.

 UNITED STATES ARMY UNIT SUPPLY SPECIALIST TRAINING
NOVEMBER-DECEMBER 2014

During training for the military I received honor graduate for completing this course with 100% on all assignments and exams.

Course provides apprenticeship training in all critical tasks dealing with requesting, receiving, issuing, and maintaining or establishing accountability of individual, organizational, installation, and expendable/durable supplies and equipment. These tasks also include security and administration of a unit arms room as well as organizational maintenance of small arms. At skill level 10, the unit supply specialist receives, inspects, inventories, loads, unloads, segregates, stores, issues, delivers and turns in organization and installation supplies and equipment. The unit supply specialist prepares all unit/organization supply documents and accounts for Army property, supplies and equipment using the Global Combat Support System-Army (GCSS-Army) automated supply system. In the small arms area, the unit supply specialist issues and receives small arms, secures and controls weapons and ammunition in security areas, and schedules and performs preventive and organizational maintenance on weapons.