EMPLOYMENT HISTORY
 
SUNGARD FINANCIAL SYSTEM:   (March 2007 up to October 2014)

Production Support Engineer to the financial community (Trading & Order Management software)
Management of Linux’ server environments (between development and Operations) with installation of soft from the development team:

– Integration, configuration, maintenance and support of customer environment (creation/deletion , evolutions/Update) .
– Executing test plans and release of specific environment like Disaster Recovery  test , failover  test on backup server or  International Exchange ‘s conformance test  (SETS/EURONEXT/XETRA/DIFX …..)
–  Support level 2 for order routing and for the international Business Units (no contact with traders) in order to deliver analytical and problem solving solution for orders routed via Sungard financial network.
–  Liaising (written and verbal English) with Technical accounts Manager and developers to identify and correct issues
–  Raising Salesforce cases, Escalations of issues and reporting Bugs to development team

VIAMEDIS: (August 2006 to Mars 2007)

Unix Analyst

Assisting in collecting, compilation and tracking records out of their extensive databases to prepare data to be used for Reinsurance renewal contracts.  Identifying, editing and modelling technical data to produce new contracts.
Work included procedural issues, disseminate information for managers,  issuing  reports and maintaining safeguard records.

 SOCIETE GENERALE CORPORATE & INVESTMENT BANKING (SGCIB): (   July 2005 to July 2006 )

 (SGCIB) In-house proprietary Operation Analyst to closely monitor processes on a daily basis based on an 3×8 shift and with understanding of monitoring tools such as CMT/AHD – SPICE / ITRACK (web).

– Scheduling and monitoring of Batch data by use of tools such as $Univers, Control-M, and Autosys.
– Analysis and technical support for production incidents.

 SOCIETE GENERALE CORPORATE & INVESTMENT BANKING (SGCIB):(October 2004 to July 2005 )

(SGCIB) Hot-liner delivering1st line support to SG customer worldwide in French and English via telephone and mail (Lotus notes).

 HALKIN HOTEL LIMITED (Night waiter)  Hyde Park corner, London:( December 2001 to February 2003)

In conjunction with my job at American Airlines, part-time position at  “The Halkin”  as a night waiter for VIP (5 stars) starting December 2001, ending February 2003.

  AMERICAN AIRLINES, London (Cargo Revenue Accounting) 🙁 October 2001 to February 2003)

Transfer from full-time position to part-time position after September 11.
In conjunction with my job in American Airlines,

  AMERICAN AIRLINES, London (Cargo Revenue Accounting) 🙁 March 1998 to October  2001)

Operating The Cargo Revenue Accounting billing system  (ECB and CARS) for Belgium, Sweden and Italy. Managing the customer database on a daily basis (processing incorrect records, manual inputs, re-rating of shipments, analyzing customer queries, issuing credit and debit notes in various currencies. Creating the monthly electronic invoicing files and manual billing for both import and export shipments via the European Cargo Billing System. Following up payments on bank statements in order to report them in Cargo Revenue Accounting System (CARS).

 DISNEYLAND Paris Marne la Vallée  (Revenue Accounting): (May 1996 to May 1997)                                                     

Account assistant at the Convention Center in Disneyland Paris (Revenue Accounting).
Billing the all VIP seminars. 

 DISNEYLAND Paris Marne la Vallée (Revenue Accounting):(May 1992 to Mai 1997) :
Account assistant at Disneyland Paris in the finance dept: “Admission” configuration, maintenance and update of the V.O.D System (American application for hotels to print packages and up-date of the vouchers in use at the Disneyland Paris Resort). Design and input of logos to link with text on the coupons. Weekly download in order to keep the hotels updated. Also in charge of the distribution of coupons (add-ons) for all kinds of services such as Food, Merchandise, Recreation, Christmas events etc used in the entire Resort  (Park and Hotels). Issuing employees passwords and training for the V.O.D system.

EDUCATIONAL HISTORY
 2007 – GL trade Core Certification
2004 – A Level in IT (at Gefi  94000 Creteil)
1988 – University of St Denis – France – Degree in applied foreign languages.
1986 – Baccalauréat Accountancy “G2”

HOBBIES & CREATIONS 

Frecnh directories submission work
Website design (out of existing template) for a colleague: http://peinture-jadczak.fr
Website design (out of existing template) for a work colleague: http://www.jolimentlavie.fr/