MIRANDA V. WATKINS

                     2480 Lofton Ct · Lawrenceville, GA 30044 · (678) 651-0330 · mvrichardson01@yahoo.com

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SUMMARY

Well-rounded client assistant with 13 years’ experience managing projects, handling day-to-day operations, and task prioritization.  Liaison between senior management, clients, vendors, IT, HR, and internal staff.  All tasks completed with a high regard for accuracy and with the overall corporate goals in view.

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PROFESSIONAL EXPERIENCE

Administrative Assistant experience

Calendar management of all appointments, travel arrangements, and business meetings
Organize office work spaces; ensure office supplies are stocked and re-ordered when necessary
Book travel arrangements for executive management
Coordinate departmental events, luncheons, after-office dinners, and appropriate gifts and entertainment
Monitor condition of office equipment; replace and/or schedule service for said equipment as needed
Schedule meetings, send meeting notifications, and prepare meeting minutes
Maintain records of office lease agreement, all applicable contracts, and certificates of liability
Track and monitor time and attendance for department; address scheduling issues
Assist with recruiting, interviewing, hiring team members
 

Accounting experience

Process payments received and ensure payments posted to the correct accounts
Ensure invoices received are paid timely
Review corporate credit card transactions; ensure all transactions have matching receipts
Review direct and indirect expenses for cost-saving opportunities
Submit expense reports for mileage reimbursement
Post client financials daily and at month-end
Create monthly productivity reports to track issues and measure generated revenue
 

Paralegal experience

Draft simple pleadings and other court documents; electronically file said documents
Inventory management and prioritization of accounts; ensure all accounts are coded properly and flow through the litigation process in a timely manner
Maintain legal files; copy, scan, upload, and notarize applicable documents
Submit affidavits to clients for signatures; request discovery for active cases
Assist firm with both telephone and in-person witness requests for court appearances
Ensure court costs are submitted to client for reimbursement and that court cost returns are received timely; monitor for duplicate court cost transactions
Research industry trends and changes in law
 

Business Analyst/Project Management experience

Responsible for tracking and ensuring the successful completion of business-related projects
Perform data queries and data analysis; create ad-hoc and system-generated reports for internal review and client requests
Create project timelines for new business implementation and the implementation of system changes
Ensure all stakeholders are up-to-date with project timelines by providing continuous verbal and written communication
Assign tasks/due dates to various departments as they relate to the overall scope of work utilizing Microsoft Project
Track files placed on the FTP; ensure all files are processed with no errors
Engage with client to gather requirements; utilize information to create internal business requirements
Collaborate with IT to create technical requirements
Create work order requests for the business; work with IT and the business to prioritize requests and assist with the allocation of those requests
Test any code changes made by IT prior to implementation into production
 

Client Relations experience

Liaison between client, internal departments, and vendors
Point of contact for system and billing issues
Successful on boarding of clients who sign new business contracts
Build excellent rapport with clients; discuss opportunities to expand the scope of work
Draft monthly business reviews; lead monthly business review calls
Create meeting agendas prior to scheduled calls; send meeting recaps after client calls
Encrypt/decrypt sensitive information; place secure documents on the server for transfer
 

Quality Assurance

Train, coach, and develop team of  auditors
Acquire knowledge of all departmental processes in order to create audits tailored to the business need
Test system changes/enhancements prior to implementation
Monitor system to ensure it is functioning properly; contact IT with any system-related issues
Create documents for training sessions/conduct trainings and one-on-one coaching as required
Create  policies and procedures for all audits; revise procedures as needed
Establish tasks, goals, and service level agreements for all production areas
Track systemic audit findings and end user audit findings; discuss findings with management; implement process  improvement plan
Call monitoring and call calibration
 

Technical Skills

Microsoft Excel skills (including V-lookups, formulas, and pivot tables), Microsoft Word, PowerPoint, Visio, Project, Outlook, Lotus Notes, Collections Software Systems, SQL Reports, Web-Ex conferencing, EFT, Secured FTP, Adobe, Concur, Notary Public
 

EMPLOYERS

The Waters Organization (placed at Gwinnett Fire Department) – Lawrenceville, GA

Administrative Assistant – October 2016 – current

Jaffe & Asher, LLP – Atlanta, GA

Administration Assistant/Paralegal – September 2014 to June 2016

NCO Financial Systems, Inc. – Norcross, GA

Client Relationship Manager – January 2008 to September 2014

Business Analyst/Project Manager – January 2006 – January 2008

Quality Assurance Manager – June 2004 to January 2006

EDUCATION

Master of Arts in Psychology, 2017

Ashford University

Bachelor of Arts in Organizational Management, 2009

Ashford University