Alfreda Rogers
2524 S. 13th Avenue, Broadview, IL 60155 – (708) 356-6430 (708) 466-0210 – frhoney1@netzero.net
SUMMARY of SKILLS
• Experienced accounts receivable manager and collections manager
• Microsoft Word, Excel, Power point, and Access, Outlook-email
• Type 50 words per minute
• 10 Key Data Entry Alpha Numeric
• Strong Customer Service ability

EDUCATION
Triton College River Grove, IL August, 2011 – present
Associate Degree Business Management Anticipated graduation January, 2018

RELEVENT COURSEWORK
Intro to Business Business Computations Micro Soft Excel II
Business Format/Proofreading Business Customer Service Intro to Computer Science
Principles of Marketing Principles of Management Adv. Micro Soft Excel

EXPERIENCE
Ceridian, Inc. Rosemont, IL August, 2013 – November, 2016
Client Service Analyst-Source 500, HPW, HPL
• Provided end-user support to complex customers through timely effective resolution of Payroll, Human Resource and Tax Filing issues via phone/internet
• Manage customer expectations through use of clear communication
• Provide basic SQL statements to correct vary software issues
• Identified root cause of customer issues
• Logged into customer system via secured link to help with problem unable to be corrected over phone
• Managed and resolved complex issue in a high stress, constantly changing technical environment
• Assisted clients during Year End with Benefits, HR and Payroll related questions
• consistently documented issues and steps taken for resolution in tracking system
• Reviewed internal process issues, presenting solutions and recommendations
Charter One Bank Chicago, IL June, 2010 –June, 2014
Remittance Clerk-Lockbox/Client Services
• Open, extract, and process remittance payments t=for Wholesale and Retail Lockbox clients
• Perform accurate, timely input/keying of required data fields on client remittance transactions in accordance with department procedures/guidelines
• Process transactions in accordance to each clients’ account’s specified handling instructions
• Identify methods of improving both functional and departmental efficiencies
• Perform all duties with respect for confidentiality of client information
• Communicate processing issues with department supervisor and/or manager
• Collect daily totals to assist in completion of monthly reporting

CompuSystems, Inc. Broadview, IL October, 2000 – February, 2009
Assistant Collections Manager
• Responsible for acquiring credit approval for potential clients
• Approved companies sales prior to show dates
• Maintained excel database/spreadsheets
• Prepared PayPal/American Express account receivables excel spreadsheets
• Primary liaison between department clients and vendors
• effectively resolved account receivable issues