Tara Perez

hulahoopingmom@yahoo.com

Career Snapshot

—  Fifteen years of commended performance in key customer service and support roles.

—  Expert in customer care/communications, problem solving, relationship building and user training and support.

—  Blog Owner of Hula Hooping Mom & Social Network Specialist

—  Four years of Team Lead Experience

Computer Skills

Word, Internet Explorer, Firefox, Internet

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.
 
Team Lead & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers  —  Online Support  —  Chat Assistance

Key Skills
—  World-Class Customer Service

—  Troubleshooting/ Problem Solving

—  Up-Selling/Sales Support

—  Customer Order Fulfillment
—  Call Center Operations

—  Technical/User Support

—  Complaint Handling

—  Reports & Documentation

—  Four years of Team Lead
Professional Experience

PURPLE HEART FOUNDATION    Donor Service Rep 10/14-01/16
                                               Telecommute Position
netflix chat support

VIP Desk, INC — LV, Nevada
Chat Rep 2 – Support / Team Lead

08/12 – 03/13

Brand Ambassador, 2011 to 2013
Rogers — Canada

(work @ home position)
Customer Service  & Chat Specialist,

2010 to 2012
arizona Mail order — (work at home position)
Customer Service Rep, 2008 to 2010
Krauses furniture – brea, ca
Resolution Agent, Team Lead 1995 to 2002
 

Provided telephone, online chat assistance and face-to-face customer service/support within high-volume call centers (handling an average of 90 calls/internet inquiries daily) and busy retail customer service desks. Team Lead, monitoring a floor of sometimes up to 35 reps. Assisting with escalations, tech issues, system issues, training new hires and coaching throughout their employment.

Blog Owner of www.hulahoopingmom.com manage the blog on a weekly basis, working with many large companies and public relation firms to help promote their products and or services. 

Very social network savvy.  Promote for large companies via Twitter, Facebook and Instagram as well as my blog. Worked at home, telecommuting for four years for Skullcandy, Rogers, Orchard AMO and The Purple Heart Service Foundation.

Education

CYPRESS COMMUNITY COLLEGE — Cypress, CA

RIO HONDO COMMUNITY COLLEGE – Whitter, CA