SHAREE DANIELS
3523 Saxony Lane, Saint Cloud, FL 34772 C: (407) 947-0779

Administrative professional offering excellent communication and computer skills. Meets deadlines and works
with a high level of multicultural awareness and adaptability. Driven and motivated to perform beyond
expectations.

Writescore Scorer, 09/2016 to current                

Scoring students essays from home for 6th – 8th graders

Apple Connect Advisor, 08/2012 to 01/2013
Kelly Services – Work from Home

Troubleshooting issues with Apple products.
Effectively managed a high-volume of inbound and outbound customer calls
Maintaining statistics with call handling procedures.
Escalated unresolved issues to appropriate level.
Entered data into databases in a timely and accurate manner.
Answered a constant flow of customer calls with up to 20 calls in queue per hour.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.

Rehabilitation Therapist, 06/2009 to 10/2009
Tacachale Agency for Persons with Disabilities – Gainesville, FL

Take the patients on field trips in and out of the home
Self-directed with astute judgment skills. High level of personal accountability.
Oversaw clinical and support in patient care activities while using a high level of professionalism
Processed monthly reports for department performance.
Closely monitored patient conditions for therapeutic strategies.
Ensured HIPAA compliance.
Developed and implemented therapeutic care plans.
Kept a daily log of patients progressions on implemented programs
Management, Clerical duties.

Student Worker (Work Study), 06/2004 to 04/2006
Florida A&M University Libraries – Tallahassee, FL
Checked in, checked out and renewed library materials.
Instructed students on research techniques and the use of information technologies.
Sorted and shelved an average of 40 books a day.