PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Supports the total performance management and Contact Center Quality initiatives.

QUALIFICATIONS: Excellent oral and written communication PC/mac literate, including Microsoft Office products Good customer service skills. Strong organizational skills. Good interpersonal skills. Ability to work in an online, collaborative team environment. Ability to meet or exceed Performance Competencies. Excellent software skills including (preferred) Office365, MS Word, Excel, and Onedrive.

SHIFT: Start time between 12:00 pm and 1:00 pm CST (start time is assigned by-weekly and is subject to change based on company need). Required for candidate to be available to work 4 weekdays and 1 weekend day per week.TRAINING: 2 week remote and/or on location training (determined by company). Training will take place in between the hours of 9:00 am and 6:00 pm CST – Monday thru Friday (subject to change).

NOTE: These positions will be Work-At-Home Opportunities for qualified candidates.  Must have dedicated work space for quiet work at home environment. 

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