Be part of the video gaming revolution! Are you the ones your friends call when they have a question about their video gaming system? Why not get paid for your expertise? Customer Care Professionals (CCPs) working on this program will be responsible for delivering superior customer service in all interactions which includes assisting customers with high level tech support in regards to their video gaming system and accessories.

Are you a problem solver? Want to work from home?

POSITION DUTIES:

· Assisting customers with high level tech support about their video gaming systems

· Answers incoming calls from customers, while maintaining call length, quality, and providing quality customer service in a professional, timely and courteous manner.

SKILLS:

· 6 months customer service experience

· Knowledge of video gaming systems, component video cables, video plugs, and keyboards gamepads, joysticks, wireless controllers, USB headsets, audio and video input/output, and media routers

· Multi-tasking – listening to the customer and being able to walk them through issue resolution on the phone

· Prior experience working in a Problem Solving Customer Service, Technical Support, or Help Desk position is desired

· Ability to empathize and establish positive rapport with customer

· Excellent listening skills

· Excellent interpersonal skills

· Excellent verbal and written communication

· Ability to learn via live instructor remotely

· Ability to work in a fast-paced and changing environment

· Excellent computer skills

· Able to work multiple browser windows open on desktop and can toggle between multiple windows

· Must have a router in place

· Must have a router in place

How This Position Will be Paid:
DIrect Deposit, excellent salary and benefits.

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