Job Description
We offer flexibility, 100% work from home, with no commute. We help our students further their educational and professional dreams. If you are creative and want a fun, rewarding, and collaborative work atmosphere this is the company for you.
The Location: Work from Home (Virtual Online). Position is not open to outside of the US applicants.
The Schedule: Flexible schedule with availability during our Business Hours (Mon-Sun 8 am – 9 pm ET). Part-time (minimum 20 hours per week) or full-time available.
Responsibilities :
* Taking inbound calls from students regarding withdrawal requests
* Making outbound calls to students to address withdrawal requests
* Providing support to withdrawal requests through voicemail and email
* Researching student files and records
* Search course catalog to assist with course substitutions and selection
* Advising students in regards to resources and developing their success
* Respond to email and live chat inquiries
Daily batch of spreadsheet to include student inquires, problems, solutions, course requests, upsells, and other outcomes. Must be familiar with color-coding and creating dynamic tables.
Requirements :
* Empathy – Excellent communication skills
* Persuasive Abilities to offer information on our academic services
* Solid time management skills
* Experience with US customers, Sales and/or academics
* Proficient computer and email skills
* Proficient in MS Office, especially Excel
* Reliable internet connection
Languages:
English – (Fluent Only) Must comprehend and communicate both written and verbally in English.
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How To Apply
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