Customer Service Representatives $55,000.00 - $65,000.00 /Year

Job Description

If you are passionate about customer care, team work, technology, entertainment, including binge watching TV or surfing the Internet on the fastest speeds, you should consider a career at with us!

More and more customers are choosing digital platforms to connect with their service providers. As a Customer Service Representative with our eCare team, not only will you be helping customers discover the benefits of our products and services but they will discover your ability to provide an exceptional customer experience. With each customer conversation you have, it becomes clear: you’re not just supporting people, you’re connecting people to the world and everything in it.

Responsibilities

Providing excellent customer service over the phone, through email and live chat
Specifying camera and system packages based on customer needs
Demonstrating products and providing technical support to customers
Developing and maintaining client relationships
Handling orders, discrepancies and other inquiries
Contacting and following up with new and existing customers
The ability to have an engaging conversation to discover our customer’s needs and deliver a winning solution
A positive, “can-do” attitude that leads to exceptional customer experience
Excellent organizational & multi-tasking skills while being adaptable to changing priorities

What we offer:

Based salary plus competitive performance based pay structure
Customizable full benefits plan to suit you and your family’s needs
3 weeks of paid vacation
Full time paid training for all the new employees
Short/Long Term Disability 100% Company Paid
Life Insurance 100% Company Paid

Requirements Required Skills:

Must be detail oriented, accurate and well organized
Professional, polite, well-mannered and outgoing personality
Must be resourceful, work as a team player as well as independently
Strong computer skills and internet savvy
Must be able to multi-task and work in a fast-paced environment
Ability to effectively navigate computer applications while communicating with multiple customers at the same time via our online chat platform
Self-motivated, goal and career oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to your overall team’s success
Promote and sell value-added features, advantages, and benefits, leveraging competitive knowledge to overcome barriers to entry
Ability to make sound decisions using good judgment and problem solving skills

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How To Apply

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