CUSTOMER SERVICE TRAINING
Live Ops Call Center Academy: Trained as virtual call center agent. Inbound/ outbound calling, taking orders, up-selling products.

EBay Enterprises: Customer Services Training Program. Call center agent for popular Ebay fashion companies. Multi- tasking up to 5 platforms simultaneously, including order page, account page, order history, shipping, tracking, and FAQ’s platforms.)

Hawaii Public Access TV- Created commercials for television: My “Click it or Ticket” commercial aired on public access television.

Public Access TV- Hosted my own live local celebrity interview talk show. Promoting product sells.
                                                                             

EDUCATION 

University of Wisconsin: Communication Arts Associate Degree Program. Majored in Speech Communications and Dramatic Arts.

Minneapolis Community College: Speech and Dramatics Arts major. Graduated: Phi Beta Theta.

VIRTUAL CUSTOMER SERVICE EXPERIENCE:

Virtual Dispatch Operator: Confidential Biotherapy Deliveries- Utilized 6 platforms to take orders via, email and phone. Then used software to upload order and dispatch assigned drivers to various locations.

TOCCs Electronics, Inc.: I worked remotely as a Phone/ chat line customer care representative, handling inbound customer service queries about defective, lost or replacement I-phones and accessories.

Daren Henry Consulting: My task was to be an intermediary between Daren Henry software installation and consulting firm and the companies who purchased his software.

Sears and Fingerhut Collections Agent: Worked inhouse to collect delincquent mail order purchases.

WalMart Stores – Position: retail merchandiser, customer care phone associate. Customer sales associate, product sales and support. Contracting with outside companies to perform product audits, and inventories.
Home Depot – Customer Care phone support associate and sales associate Kailua-Kona, Hi. Product setup, display and inventory.

Internet Researcher/Outbound Lead Generation

ISO Translation Services: Hired by Belgium  translation company to test the American market for their company translation service. Received very positive response.

Translation Doctors: Researcher for this company based in Washington, DC. I was assigned the tasks of researching various law firms and social service agencies; compiling the data on shared Google Docs; then contacting the companies in a certain geographical area, via email, fax and phone; to determine their individual need for translation services.

Travel Site Researcher and follow-up calls: With this project I would visit travel sites such as Trip Advisor, and review the advertisements for their resorts. I would then compile a Word document of questions that were not answered by the travel advertisement. Next I would contact the resort managers or owners and ask the relevant questions; record the answers on the Word document and submit my results.

SELF EMPLOYED CONTRACTING
Owner of “Mitigation Direct” A business verification, inspection, auditing company.
Commercial Field Inspector: I contract to companies whose clients include banks, finance and mortgage companies; performing business verification inspections inventory audits and Lexus Nexus business practices interviews. Also, leased collateral and default loan interviews.

Retail Merchandizing, My job description is to process products for various companies, ie: to stock, ordering , complete or partial display resets, process recalls, returns and set displays in stores.
Quality Control Auditor-Another function of my business is. I engage in the performance of unrevealed phone audits and field audits for various companies, monitoring interaction with representatives, their sales techniques and product, service and company policy knowledge.

​RETAIL EXPERIENCE
Advantage Sales and Marketing: As an “Event Specialist” I create “Brand Awareness” for products and services. Engaging customers in experiencing the products, relating their opinions, and experiences, and then transmitting the data back to my company via an online portal.

Coca Cola of Duluth- Retail merchandizng, inventory of product in stores.

Driveline Retail Solutions- Retail merchandising for Walmart, General Dollar and Family Dollar stores, switching out seasonal product in stores and filling out and processing returns, Creating product placement, displays and setups according to a set planogram in stores, merchandising and ordering the greeting card display for P.S. Greeting client in Family Dollar store.