$15/hr, 5 immediate openings, temporary opportunities due to Covid-19 lasting 9-12 months depending on need.

Our team is working remotely and all training will be conducted virtually online.

Job Responsibilities

• Participate in customer phone and live chat discussion by providing product and service information, answering questions, discussing product options, and order entry.
• Delight customers by making every interaction an unforgettable experience, whether it’s through emails or chats.
• Provide timely, accurate and efficient service to our customers via Live Chat.
• You will start in Email through training for your first 30 days
• Assist customers with products and service requests.
• Provide resolution and timely follow-up with customers.
• Document and update customer databases, including order details, warranty registrations, complaints, resolutions and billing and shipping information.

Desired Skills and Qualifications:

• You’re a great listener and communicator.
• Must have a quiet, distraction-free work-space when working remotely
• Well organized with an attention to detail.
• Strong written and verbal communication skills.
• Comfort with learning new technologies.
• Ability to work a flexible 5-day full-time schedule.

Experience:

• Experience in Customer Service or a call center environment preferred.
• We will provide a free Tablet which contains our quick-reference FAQs, technical guides and other information

[ht]