Whitney Kosina

689 TX-71 Service Rd. #206

Bastrop, TX 78602

(936)635-9034

whitneylkosina@gmail.com

OBJECTIVE

To add value by exceeding the projected goals, accomplishing various tasks, and maintaining a positive environment for both the customers and colleagues.

EXPERIENCE

Embedded Quality Analyst, Interactions; Austin, TX—October 2015-Present

Duties:

Entering caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance with screen format.

Maintaining up to date knowledge of trained client applications.

Obtaining and exceeding a 95% accuracy rate for all calls.

Continuously learning new clients in order to take on a greater work load during peak times.

Promoted to SME (Trainer) after 2 months due to my accuracy and speed.

Supervisor, Splendid; Austin, TX—August 2014-October 2015

Duties:

Monitoring and reviewing staff on store and personal performance on a weekly basis.

Maintaining accurate statistical and financial records.

Having zone control and awareness to minimize LP issues and concerns as well as ensuring each guest in the store will be attended to in a timely manner.

Coaching teams and individuals daily to deliver and surpass SPH, UPT, ADS, and client sales goals.

Creating weekly and monthly store contests to motivate and educate sales staff on the various styles and fabrications of clothing.

Maintaining a formal clientele program in order to produce a steadier flow of repeat business.

Quickly resolving any customer issues and complaints.

Consistently executing store to store transfers and customer orders.

Preparing schedules for team of 8-10 while ensuring everyone is properly accommodated.

Sales Associate, Splendid;Manhattan Beach, CA & Austin, TX—November 2013-August 2014

Duties:

Obtaining and exceeding all SPH, ADS, and UPT goals.

Quickly resolving any customer issues and complaints.

Maintaining an inviting sales floor.

Working closely with clientele, developing and building relationships to ensure repeat business and large sales quantities.

Continuously maintaining intensive knowledge of merchandise (ie: fit, fabric, dye process, wash, etc) to best serve customers, which facilitated sales and led to the trust of opinion by customers.

Assistant Store Manager, Diane’s Beachwear; Manhattan Beach, CA—July 2012-October 2013

Duties:

Motivating and maximizing the sales and profitability of multiple stores to produce growth.

Monitoring and reviewing staff and store performance on a regular basis.

Leading by example in all aspects of the role.

Coaching teams and individuals to deliver and surpass SPH, UPT, and ADS goals.

Recruiting, interviewing, hiring, training, supervising, and appraising staff.

Maintaining accurate statistical and financial records.

Organizing, preparing, and arranging schedules for multiple stores with a team of 25-30.

Building relationships with clientele to exceed customer service goals.

Having zone control and awareness to minimize LP issues and concerns.

Acting Store Manager September 2012- March 2013.

Secretary’s Assistant, Farm Bureau Insurance; Groveton, TX — June 2007-August 2009

Duties:

Maintaining a positive and inviting work environment for the agent, secretary, and all customers.

Organizing the filing system, creating new customer files, making copies, and updating any out of date information.

Remaining knowledgeable about all policies, and procedures in order to assist customers and the secretary with ease as well as being able to substitute for the secretary as needed.

Handling cash, check, and credit card transactions in person, over the phone, and via online.

Running any errands asked, ie: daily bank deposits, checking mail, picking up orders, etc.

Placing supply orders, ensuring to double check what we had in stock as to maintain correct amounts of necessities.

Answering and placing phone calls, being a median between the customers and agent when the secretary is unavailable.

EDUCATION

Lamar University, Beaumont, TX — Major: Public Relations, Minor: Business Communications

Angelina Junior College, Lufkin, TX — Concurrent while attending High School

Corrigan-Camden High School, Corrigan, TX — 2009 Graduate

SKILLS

Can support a team and manage both good and poor performance.

Experience in managing multiple stores at once.

Proactive and able to use initiative when solving problems.

Proficient in Microsoft Office Word and Excel.

Upbeat, positive, “Can do” spirit.

Commercial awareness with superb business skills.   

REFERENCES- Available upon request.