Kelsey Mink 

6909 Otono Ct. NW                                        

Albuquerque, NM 87120                                                                 

kelsey.mink@alumni.nsuok.edu                         

(918) 706-0819

CAREER FOCUS

To acquire a position using office administrative, customer relations/retention, and operations experience to meet the challenges of a leading organization.  The ideal position would offer advancement based upon performance.

SUMMARY OF QUALIFICATIONS

Offering a BBA in Financial Management combined with experience in the Mortgage and Real Estate industries with a proven record for developing business, performing office administration, ensuring customer relations: 

– Customer Relations                           – Alliance Building                     – Customer Service

– Operations                                          – Application Processing           – Business Development

– Marketing                                           – Loan Portfolio                           – Problem Solving

– Planning                                              – Organization                             – Coordination

– Mortgage Lending                             – Rapport Building                     – Office Operations

– Negotiation                                         – Communications                      – Contact Management

• Solid business development skills with the ability to educate customers on products and services
• Extensive knowledge of both mortgage and real estate industries 
• Communication skills for earning the trust of customers and gaining referrals
• Strong customer services/relations skills ensuring optimum customer satisfaction and resolving customer issues in a fast-paced environment
• Excellent public relations skills — ability to communicate effectively, establish strong rapport and long-term client relationships.
• Self-motivated with high level of energy; resourceful in problem-solving; quick study with new procedures.
• Attentive to detail: work with speed and efficiency; consistently follow through on all projects.
• Adaptable to change, enjoy challenges.

EDUCATION

Northeastern State University – Tahlequah, OK                                                                                  2012

BBA, Financial Management 

• Graduated Cum Laude
• Sigma Sigma Sigma Sorority 
• Significant Elective Courses Include:
• 12 hours of Accounting, including Financial Statement Analysis and Cost Accounting
• Website Design & Management 
• Business and Professional Communication

PROFESSIONAL EXPERIENCE 

 First United Bank – Tulsa, OK                                                                                                   Jan 2012 – Jan 2016

Mortgage Loan Assistant

Responsible for all phases of processing FHA/VA/Section 8 and conventional mortgages.  Clear all loan conditions and verified information.  Review bank statements, proof of income, and employment history.  Produce mortgage contracts and associated loan documents.  Order and review appraisals, abstracting, and land surveys.  Follow-up on requirements for title insurance and obtain title commitments.  Audit loan documents and packages to ensure all documents are present and recorded.  

• Increased business to an excess of $12M and doubled production through streamlining.
• Redesigned procedures to decrease closing dates by up to five days. 
• Create marketing and promotional materials.
• Maintain quality rapport with underwriters, real estate agents, and the general public.
• Youngest person ever hired by this firm for this position. 

ERA John Hausam Realty – Broken Arrow, OK                                       March 2010 – Aug 2011

Administrative Assistant 

Provided executive support for real estate brokers for the only profitable ERA John Hausam agency in the metro area.  Completed buy/sell agreements and contracts and coordinated home inspections, appraisals, title work and attended closings. Created virtual tours for the agency. 

Tulsa Community College – Tulsa, OK                                                             Aug 2008 – Jan 2009 

Language Lab Assistant 

Assisted student in use of lab computers. Fielded questions from students and staff regarding lab materials. Organized and maintained lab.  

Remax Select – Broken Arrow, OK                                                                  May 2006 – Aug 2008 

Secretary

Howard Custom Homes – Coweta, OK                                                           May 2004 – May 2006 

Secretary  

Performed various tasks for summer position, including entering listings in the office system and MLS system, managed multi-line telephone line, took messages for agents; filed and scanned contracts. Assisted in payroll processing for an excess of 75 employees and contractors.