ADRIANA GUERRA

22615 SW 66TH AVE APT 114

Boca Raton, FL 33428

Phone (954) 854-4836

E-mail guerrapaez@yahoo.com

Languages

Bilingual – Spanish

Work Experience

q  2008 – Present.   www.usa-en-colombia.com

Owner Self employee.
Search and find different products online to my costumer at the best price.
Buy products online, repacking them and send them to Colombia.
Prepare listings on different websites
 

q  2006 – 2008 Institute of Advance Medicine

Administrative Assistance
Maintain statistics, productivity, monitoring and coaching agents at call center.
Support CEO with general duties
Research online information.
Administrative support for companies’ international business. (stock market).
 

q  2002 – 2006.   WildCard Systems / eFunds

Floor Supervisor
Maintain statistics for agents including productivity, adherence and quality.
Support all inquiries from agents in reference with all the programs and general procedures.
Monitoring and coaching agent’s calls to maintain and improve quality standards.
Take supervisor calls when it is require.
Follow up the attendance and adherence for each agent.
Bank of America Gift Card. Bulk orders.
Received and verified bulk orders from companies.
Process orders on daily bases,
Generate Invoices when customers required it.
Assist customer with specific inquiries via mail.
Customer service.
Assisting Bank of America cardholders.
Support Bank of America Branches.
Transfer Funds between accounts.
Routine accounts maintenance.
Process customer enrollments.
Support different products and services.
Active, close, replace and reload cards.
Place orders on line, ordering new cards.
(Cashpay, Safesend, Gifcard, Visabuxx, ETA, )
Courtesy calls.
Maintained statistics and reports in SafeSend program.
 

q  1999 – 2000.   Productos Colgar, Bogota, Colombia

Owner

Designed, produced and commercialized, plastic tie-racks.
Customer Service
Outside sales to stores.
Supervise the production.
Payrolls, collections.
Inventories Control
 

q  1997-2000 Prolibros Ltda. Bogota, Colombia.

Administrative Director of Bogota.

§  Organization and coordination of sales programs.

§  Accounts Receivables

§  Assisted the commercial department to develop the annual budget.

§  Customer Service – Internal (sales) and External Customers.

§  Processed purchase orders.

§  Controlled general inventories, and control of inventories of each sales person.

§  Bookkeeping experience

§  Sales statistics.

§  Supervised over 25 administrative employees, and one hundred sales people. 

§  Planned and made schedules for distributions.

§  Interview and hiring people.

§  Collections experience, collection calls to past due accounts

§  Checking of shipping confirmation, invoicing and posting all sales orders.

§  Collection of information for new dealer account set up

§  Reconciliation of receipts to bank statement

Skills

Experience with Word, PowerPoint, Excel, Access, Internet, data-entry, 10-key

Customer Service Award – December

Sales Award – Bank of America Safesend Team.  “Reach for 10” Program December 2003

Sales Award – Bank of America Safesend Team.  “Reach for 10” Program November 2003.

Sales Award – Bank of America Safesend Team.  “Reach for 10” Program October 2003.

Sales Award – Bank of America Safesend Team.  “Reach for 10” Program May-July 2003.

Sales Award – Bank of America Safesend Team November 2002.

Education

§  1998 CESA University, Bogota, Colombia

Sales Course.

§  1993 -1997 Sabana University, Bogotá,Colombia.

Degree: Business Administration.

Bachelor Degree in Business Administration

Certified by Jpsef Silny & Associates, Inc.

International Education Consultants.

References

Ualid Mahmud          954-618-9097          

Yolanda Rojas          954-709-2502

Veronica Cesar        954796-2785