RESUME
 

PERSONAL INFORMATION

Full Name:
Moisés Alejandro Vásquez Marroquín
Age:
28 years old
Date of Birth:
May 9th, 1987
D.U.I
03732460-5
N.I.T.

N.U.P.
0511-090587-107-0

319042510015
Home Address:
Urbanización Hacienda San José, Pje. 4, Pol. C-6 # 27. Santa Tecla.
Contact Phone Numbers:
73897754 – 71506492
E-mail Address:
alelovelessheart@gmail.com

EDUCATION INFO

·        Bachillerato Comercial con Diplomado en Informática, Colegio Spencer

(2003-2005).

Specialized in computer skills, developing knowledge to repair and provide maintenance to any Windows OS including portable computers. As well, knowledge about most of the Microsoft Office tools.

·        Lic. en Ciencias de la Comunicación, UJMD

Publicity and knowledge about communication skills.

KNOWLEDGE & SKILLS

·        Graphic design and  publicity, using software such as: Photoshop, Freehand, Illustrator, Indesign, Flash (basics) including Swish etc.

·        How to fix computer problems and it maintenance (software and hardware). Detecting future conflicts on devices or apps, as well a solution finder for current malfunctions on equipment.

·        Advanced knowledge about Microsoft Office from version 97’ until 2013 for most of the popular applications included on this package.

·        Audio and video editing software such as: Ulead Video Studio, Adobe Audition, Virtual DJ, Sony Vegas, etc.

·        Basic knowledge about web pages design using html language as well tools such as Dreamweaver, Frontpage, FTP servers, etc.

·        **I must mention I am a fast and self-learner due to this, I have learned most of the knowledge before, based on tutorials or courses online, and of course, and continue learning to provide an updated performance to the ones I am working for.

·        Amadeus Vista. Knowledge of the most common-used commands for reservations, ticketing, selling and pricing.

JOB EXPERIENCE

·        AEROMAN

IT representative. IT department was divided in Desktop Support (on site) and Help Desk (remote assistance). I was part of both and duties were to resolve concerns via telephone about computer troubleshooting, fix/repair computer software and hardware issues remotely or on-site.

·        Benson Communications

Customer care, sales, billing and tech support representative for home phone and mobile phone services in the US. Assisting customers over the phone with situations related to this specific services.

·        FOCUS El Salvador

Retention/Loyalty Representative for a video, data and home phone company that has as priority and main goal to stop customer’s choice to disconnect services with offers based on promotional rates.

·        Online Freelance sites such as UPWORK.com

Working as a freelance for some websites. Doing works at home such as typing, data-entry. Helping as translator/moderator for South-American people in auctions, and teaching Spanish as well.