Telephone Banking / Customer Service Representatives

$11.50 – $13.50 an hour

Do you enjoy assisting others? Are you looking for a company with great benefits, upward mobility and monetary incentives? If so, then we want to hear from you! We have immediate openings for Remote Customer Service / Call Center Representatives.

Both Spanish speaking positions and English speaking positions include after training completion, starting pay between $14-$15/hr plus bonuses and salary increases when performance and ongoing training goals are met.

Duties – As a Customer Service / Call Center Representative working in a remote environment, you will be working to support customers with their deposit accounts. Your responsibilities will include, but are not limited to the following:

Take inbound calls from bank customers, listen and understand their needs (deposits, financial transactions, adjustments, and online banking), and help to identify a solution while gathering information, researching/resolving inquiries and documenting resolutions.

Inform customers about available services and assess customer needs.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

Requirements – Customer Service / Call Center Representatives are successful when they meet the following requirements:

12 Months working in a Customer Support, Call Center, or Hospitality role.

Banking experience is a plus.

Able to work a flexible schedule that may include evenings and Saturdays.

High school Diploma or equivalent required.

Must pass Drug and Background screening.

Proficient with Microsoft Office, computers/Internet, and related technologies.

Online Banking experience is a plus.

SharePoint experience a plus.

MS Office experience required.

Quarterly Raises

Monthly training sessions that include salary increases after completion.

Medical, Dental, and Vision plan effective after 60 days of employment.

Two weeks Paid Time Off

Paid Holidays, Vacation and Sick leave

401(k) Plan

Short & Long Term Disability

Health Savings Accounts

Job Type: Full-time

Salary: $11.50 to $15.00 /hour

Experience:

Customer Service: 1 year (Preferred)

Work environment:

Call center

Communication method(s) used:

Email

Phone

Chat

**** We provide off site workers with hardware and software for Home offices which often contain expensive equipment or even physical files or documents that contain sensitive information. It’s imperative to employ security options to safeguard our data integrity. Physical files will be transferred using a scan-to-enter system and must be safeguarded properly when employees are not at desk or in their home offices.