ALLISON HOWARD

8000 West Crestline Avenue #117, Littleton, CO 80123

303-217-3599

allisonhoward2016@gmail.com | www.linkedin.com/pub/allison-howard
SUMMARY
 

Results-oriented, high-energy, multi-faceted administrative professional | Outstanding client servicing, writing and computer skills | Dedicated team member with knowledge of Salesforce and IT

 •        Excellent oral and written communication skills

•        Creative problem-solving techniques

•        Adapt quickly to rapidly-changing needs

•        Flawless administrative execution         

•        Meeting and event coordinator/manager with strong attention to detail

•        Highly skilled calendar management

•        Content / copy writer

•        Travel coordination

•        Expense management and tracking

•        Strong technical skill level with of Microsoft Word, Excel, Outlook and PowerPoint            

•        Organizational planning

•        Project management

•        Flexible and adaptable

•        Creatively work through challenges with poise and professionalism

PROFESSIONAL EXPERIENCE
CSC, Littleton, CO

Project Manager, 2015-2016                                                                                                 

Full-time project manager coordinating the implementation of software systems, arrange on-site and off-site training on software, address complications and assure these duties are completed within both financial and hourly budgets.

•        Learned skills quickly and was able to take on over 50 projects within the first month of promotion

•        Moved several projects forward to completion or near completion after being on hold for months

•        Established strong rapport with customers and internal resources

Business Analyst, 2014 to 2015                                                                                  

Responsible for analyzing financial records, service issues and client projects as needed to identify problems, resolve customer conflicts and clear aged accounts receivable. Acted as interim project manager and account manager as needed. Provided administrative training and assistance for product team.

•        Demonstrated ability to learn product information quickly

•        Acted as interim project manager for multiple customers

•        Reduced open issues for large customer from over 30 to 3 in four months’ time

•        Assist with ongoing training of new project managers and other personnel on duties, responsibilities and processes

•        Maintain internal training and installation calendars, forecasts, and budgets

•        Reconciled accounts receivable records for 180+ accounts to have additional funds recognized for department

GTxcel, Littleton, CO                                                                                                          

Analytics Product Manager, 2013-2014

Responsible for obtaining detailed understanding analytics system, customer and staff training, providing reports, troubleshot issues, assisted with development of product a roadmap, created marketing messaging and proposal templates on digital product offerings and apps for the media industry.

•        Developed and executed analytical support tools to further communications with prospects of monetization strategies and existing clients in order to retain and grow existing revenue, and nurture new customers

•        Wrote and designed presentation materials in PowerPoint and Prezi, as well as scripting and acting as on-air talent for client advertorials

•        Facilitated communication and managed quality control with analytic providers/vendors to ensure customer satisfaction with both the quality and reliability of the data, as well as the timeliness for providing requested information to client       

CSC, Blythewood, SC                                                                                                         

Executive Presentations, Business Analyst 2010-2013
Wrote and designed high quality PowerPoint and Prezi presentations for use in all sales and marketing efforts, developed key messaging for C-level executives, coordinated web meetings, and extracted sales data for monthly reporting. Assisted in the development and maintenance of internet-based sales catalog for all corporate products. Provided excellent administrative assistance to C-level managers.

•     Received 14 awards for customer service excellence

•     Completed entries for global sales catalog on time and with minimal editing needed

•     Created keynote speech materials for division president for 3 years in a row

•     Go-to person for all Microsoft Office product needs

•     Developed streamlined approach for online meeting to increase effectiveness

•     Coordinated marketing events and customer meetings

CSC, Blythewood, SC                                                                                                         

Senior Executive Assistant, 2008-2010

Exhibited exceptional administrative skills for a C-level sales executive. Provided calendar management, travel arrangement, expense reconciliation and budget maintenance, presentation development and meeting coordination.

·        Managed calendar and travel needs for 19 sales team members and management

·        Scheduled and arranged internal and external client meetings including: Arranging for catering, providing conference call and web meeting services, creating and distributing agenda and meeting materials, creating presentation materials to be used during meeting

·        Attained service excellence awards for event coordination

FREE MEDICAL CLINIC OF DARLINGTON COUNTY, Darlington, SC                            

Assistant Director
Ensured efficient operation of non-profit medical clinic through administrative and customer relations duties. Recruited, scheduled, and trained volunteer clerical staff, scheduled and assisted in recruiting of nursing and physician staff.  Managed on-site pharmacy and assisted overall office operation and patient support

·        Obtained SC Certified Pharmacy Technician license

·        Wrote and presented monthly operations reports to board of directors

·        Managed volunteer calendar and staffing

·        Provided administrative assistance to Executive Director

·        Managed and tracked all patient external appointments assuring compliance

NEW LIFE RESCUE MINISTRIES, Florence, SC                                                                 

Business Manager
Responsible for the day-to-day operations of a 2 homeless shelters and 1 thrift store for this non-profit, faith-based organization. Maintained all checking and investment accounts, managed accounts payable, maintained payroll and balanced checking accounts on a monthly basis. Received and recorded all donations and income, maintained files assisted with fund raising efforts, created all publications for these efforts, answered telephone calls, wrote correspondence

·        Successfully oversaw IRS audit financial records

·        Established strong rapport with both staff and residents at all facilities

·        Provided excellent administrative assistance for all properties

EDUCATION / TRAINING
Cornell College: Bachelors, Music Performance
Capella University: Masters level coursework in Industrial and Organizational Psychology